About the Team:
Salesforce is seeking a Principal Member of Technical Staff - Cloud Service Ownership Engineer to spearhead technical initiatives within our Consumer Goods Cloud organization, with a focus on near core, Hyperforce, and GCP. As a senior technical leader, you will architect and drive the implementation of complex, enterprise-scale platform solutions while mentoring teams and influencing technical strategy. You will be responsible for defining the technical vision for critical infrastructure components and leading cross-functional initiatives that directly impact our ability to deliver secure, reliable software at a global scale.
In this role, you will operate as both a hands-on technical expert and a strategic leader, driving innovation in cloud-native technologies, automation platforms, and developer experience. You will own the architectural change management process for all cloud-related initiatives, documenting impact analysis, communication plans, approval processes, and rollback strategies at one of the world's leading technology companies while building and leading high-performing engineering teams.
What You Will Be Doing:
• Lead incident response for critical platform issues and drive comprehensive post-incident improvement programs.
• Architect and lead the design of large-scale, multi-region infrastructure platforms and automation systems.
• Define technical strategy and roadmaps for Cloud Service Ownership platform evolution and modernization.
• Facilitate collaborator reviews and cross-functional meetings to evaluate proposed changes to reference architecture or standards, balancing agility and risk.
• Manage post-implementation reviews, capturing feedback to iterate on standards and architectural models.
• Partner with Product and Security teams to integrate advanced capabilities and ensure compliance with enterprise requirements (Hyperforce, SDB).
• Lead complex migration projects involving critical business systems.
• Drive platform reliability initiatives including SLA definition, disaster recovery, and business continuity planning.
• Establish engineering excellence standards, best practices, and governance frameworks across the organization.
• Mentor and develop senior and mid-level engineers, providing technical guidance and career development support.
• Collaborate with executive leadership on platform strategy, resource planning, and organizational priorities.
• Drive innovation initiatives including proof-of-concepts, technology evaluations, and platform research.
• Lead vendor relationships and technology partnerships for strategic platform components.
What You Should Have:
• 8+ years of senior-level experience in DevOps and/or extreme accountable service ownership duties, Platform Engineering, or Site Reliability Engineering at enterprise scale.
• Proven track record of architecting and implementing large-scale, distributed systems serving thousands of users.
• Expert-level programming skills in at least one language such as Python, NodeJS, or Java.
• Expert-level mastery of cloud platforms (AWS/GCP) including advanced services and enterprise features.
• Deep expertise in containerization platforms (Kubernetes, service mesh, advanced orchestration patterns).
• Comprehensive experience with Infrastructure as Code at scale (Terraform Enterprise, custom tooling).
• Expert knowledge of CI/CD platform architecture (Jenkins Enterprise, GitHub Actions, custom pipeline orchestration).
• Deep understanding of distributed systems, microservices architecture, and platform scalability patterns.
• Advanced networking and security expertise including zero-trust architectures and compliance frameworks.
• Proven leadership experience including technical mentoring, project leadership, and cross-functional collaboration.
• Strong business acumen with the ability to translate technical capabilities into business value.
Technical Leadership & Impact:
• Drive architectural decisions for enterprise-wide platform initiatives with multi-million dollar impact.
• Establish center of excellence practices and cultivate technical communities within the organization.
• Drive organizational transformation initiatives including DevOps maturity advancement and cultural change.
• Own platform P&L responsibility including resource optimization and strategic investment planning.
• Own the on-call rotation and incident response strategies.
Strategic Responsibilities:
• Define long-term technical vision (1-3 year roadmap) for Consumer Goods Cloud near core platform evolution.
• Focus on scalability, availability, security, and cost to serve.
• Lead organizational scaling initiatives to support continued business growth.
