Senior Front of House Lead
Marylebone, London
Private Holistic Dental Practice | Full-time | Starting from £33,000 per year (DOE)
Lead with Care in a Practice Where Dentistry Meets Wellness
At the practice, we believe a beautiful smile begins with genuine care — for our patients and for our team. Just moments from Baker Street station, our calm, modern private practice blends wellness, professionalism, and innovation.
We’re now looking for a confident, experienced, and proactive Senior Front of House Lead to take charge of our reception team. This is a key leadership position for someone who thrives on structure, teamwork, and delivering an exceptional patient experience, every time.
The Role
You’ll lead and manage all front-of-house operations, ensuring smooth day-to-day running and inspiring our team to deliver five-star service. Working closely with the Practice Manager, Treatment Coordinator, Marketing, and Clinicians, you’ll support patient flow, convert new leads, and uphold our reputation for care.
This is not just a reception role — it’s a chance to lead, coach, and improve performance across front-of-house.
Key Responsibilities
• Deliver a warm, professional welcome to all patients — in person, on the phone, and via email.
• Lead, support, and train the reception team to maintain high standards in communication and service.
• Coordinate diaries with the Practice Manager, clinicians, and TCO to ensure smooth patient flow.
• Manage new patient enquiries, logging, tracking, and converting leads with the TCO.
• Monitor performance KPIs, including conversion rates, reviews collected, and debt collection.
• Oversee incoming referrals and manage the patient onboarding journey.
• Ensure timely responses to all emails, voicemails, and messages.
• Maintain the patient lead tracker and actively follow up to ensure bookings are completed.
• Collaborate with Marketing and TCO to encourage Google reviews and testimonials.
• Accurately process payments, deposits, and invoices, and manage the debtors list.
• Keep patient records accurate and up to date via Dentally (or similar PMS).
• Uphold practice protocols and compliance, reflecting our holistic values in every interaction.
What a Typical Day Looks Like
Start with reviewing the day’s diary and preparing for the morning huddle. Throughout the day, you’ll welcome patients, support your team, manage referrals and enquiries, follow up payments, and communicate clearly with clinicians, the Treatment Coordinator, and the Practice Manager — always staying calm, professional, and focused on a smooth flow for everyone.
Working Hours
Full-time, 42.5 hours/week (excluding one-hour lunch break). Monday to Friday, with a weekly rota including:
• Monday or Thursday (alternating): 08:00 – 18:30
• Alternate day: 08:00 – 17:30
• Tuesday to Wednesday: 08:00 – 17:30
• Friday: 08:00 – 16:30
We are open to a four-day working week (Fridays off) for the right candidate, with a pro-rata salary adjustment.
What We’re Looking For
Essential:
• Minimum 3 years’ experience in private dental reception.
• Strong leadership skills — able to coach, motivate, and guide a small team.
• Strong patient management skills — able to guide and support patients with their care.
• Confident with dental software (Dentally preferred).
• Excellent knowledge of private dentistry and treatment processes.
• Calm, polished, and organised — especially under pressure.
Desirable:
• Financial admin experience (debtors, deposits, invoicing).
• Experience in a wellness-focused or holistic practice.
• Familiarity with Google/Office software and digital tools.
Why You’ll Love Working With Us
• Your birthday off — to celebrate your day, your way.
• In-house training from award-winning clinicians.
• External CPD opportunities fully supported by the practice.
• A calm, wellness-focused workplace in Marylebone with great transport links.
• A supportive, values-led team culture: Positive. Curious. Respectful. Community-driven. WOW Creators.
How to Apply
Please send your CV to our recruitment team.
Job Types: Full-time, Part-time, Permanent
Pay: From £33,000.00 per year
Expected hours: No more than 42.5 per week
Work Location: In person
