Responsibilities
• Provide maintenance and support services for day-to-day operations of the Enterprise Platforms including Cloud.
• Provide support in migrating, upgrading, configuring, and administering the Enterprise Platforms.
• Unix/windows administration.
• Track, troubleshoot and resolve any reported technical issues.
• Perform application deployment as per given SOP.
• Co-ordinate and work with vendors to have the issues resolved.
• Provide on-site support for all downtime for client-end, server-end and the following day standby support if required.
• Monitor, and apply patches of applications and related platform components in all environments. Support and ensure that the Enterprise Platforms are operational after patching.
• Monitor alerts, investigate and resolve the problem within SLA.
• Provide management of accounts and access rights for the applications.
• Trouble-shoot, diagnose, analyse and correct all identified and latent errors in the system in order to ensure the smooth operation of the platform.
• Conduct system checks after facilities or preventive maintenance related activities.
Requirement
• At least 2 years of working experience in administering Windows/Unix systems.
• At least a Diploma in Computer Science, Computing, Engineering, IT or equivalent.
• Good knowledge of application deployments.
• Strong interest in investigating and identifying causes of issues, and able to propose solutions to rectify the issue.
• Certifications such as AWS Certified SysOps Administrator, MCSE, MCSA, or equivalent are a plus.
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