Quality Assurance Analyst - Manual and Automation - ServiceNow:
On behalf of our Banking client, Procom is searching for a Quality Assurance Analyst - Manual and Automation - ServiceNow for a 3 month contract role. This position is a hybrid position with 2 days onsite at our client’s Toronto office.
Quality Assurance Analyst - Manual and Automation - ServiceNow - Job Description:
The Quality Assurance Analyst will be involved in the Transformation program, focusing on migrating the Service Desk, Knowledge Management, and Service Catalog from legacy systems to a new platform. This role supports a digital transformation effort to comply with banking regulations and reduce customizations.
Quality Assurance Analyst - Manual and Automation - ServiceNow - Responsibilities:
• Lead testing efforts and maintain QA standards across the project lifecycle
• Oversee quality control efforts and provide guidance on QA best practices
• Develop and implement QA processes, standards, and best practices
• Execute System Integration Testing (SIT) and manage defect tracking
• Lead and coordinate User Acceptance Testing (UAT)
• Maintain regression and automation test suites using ATF
• Collaborate with Agile project teams to ensure requirements are met
Quality Assurance Analyst - Manual and Automation - ServiceNow - Mandatory Skills:
• 4+ years of experience in Quality Assurance, including manual and automation testing
• 3+ years' experience with ServiceNow, including Incident, Problem, Change, and Release Management
• Experience with ATF (automation testing framework) tool
• Agile project experience and SDLC knowledge
• Strong understanding of QA methodologies and processes
Quality Assurance Analyst - Manual and Automation - ServiceNow – Nice-to-Have Skills:
• Experience in a leadership role within QA or testing teams
• Experience with additional ServiceNow modules like HAM, SAM, and CMDB
• Familiarity with banking applications and system integration
• Certified System Administrator (CSA) certification
• QA certifications such as ISTQB or ITIL
Quality Assurance Analyst - Manual and Automation - ServiceNow – Assignment Length:
This is a contract position until March 31, 2026, with the possibility of extension.
Quality Assurance Analyst - Manual and Automation - ServiceNow - Start Date:
ASAP
Quality Assurance Analyst - Manual and Automation - ServiceNow - Assignment Location:
Toronto, Ontario, Canada – Hybrid, with 2 days onsite required.
