Onsite NOC Engineer is responsible for Network support for LAN/WAN/Firewall (24x7 Shift based) Operational tasks: incident, request and changes meeting customer’s requirements and Service Level Agreements (SLA).
The activities include:
- Monitoring Alerts sent by Monitoring Tools
- Work at heights (Training provided)
- Log, update, and Progress tickets to resolution
- Perform daily level health check for in scope infrastructure.
- Work hand to hand directly with customer at site to handle queries, investigate incidents reported, resolve the incidents, apply fixes.
- Perform level 1 basic troubleshooting for the Network based on the Work Instruction by Level 2 Engineers.
- Escalate to next level engineers across platform if the incident/problems cannot be resolved.
- Create Reports and meeting (daily, monthly and adhoc)
- Work with Client's Partner to engage and resolve technical issues and RMA - Maintain and update CMDB or Asset list
- Follow-up next level engineers for the outstanding tickets
- Follow escalation matrix during critical incidents or issues attention.
- To assist the Team Lead/Operations Manager to train and guide junior team members
- at least 1 - 2 years experience in NOC support – intrastate support and maintenance (LAN/WAN) - Must have CCNA and driving license Key
Tasks / Responsibilities
- Experienced in NOC operations support across minimum one area (network and Firewall)
- Experiences in supporting network, systems (Cisco Product)
- Experienced in troubleshooting network devices and /or firewall problems, diagnose and solve hardware/software issues, analysing system logs and identifying potential issues/incident
- Analysing, troubleshooting, and correcting infrastructure (network) Onsite
- Timely update and progress incident tickets with quality updates.
- Responsibility for patching, health check & hardening remediation as per level 2 engineer instructions
- Performing remote standard (Simple) change request as per change window
- Responsible for applying operating system updates, patches, and configuration changes as per SOP
- Quarterly, Half yearly and yearly activities support like verifying assets and updating inventory
Workplace - Tuas
Special Requirements:
• Candidate must be available for immediate or short notice start.
