Morgan McKinley is hiring a Senior Engineer, Cloud Infrastructure for our client — a well-established security solutions provider recognized for delivering secure, reliable, and cutting-edge systems.
Job Responsibilities:
• Monitor and review SLA compliance, managing Day 1 and Day 2 activities; experienced in tracking and performance management.
• Facilitate communication with internal stakeholders to define, maintain, and review SLAs; act as liaison between teams and clients.
• Develop and implement ITIL-based service management practices.
• Collaborate with Operations, Infrastructure, Engineering, and Applications teams to meet service level objectives, leveraging VMware, CCNA, AWS, Terraform, and software development skills.
• Provide 24/7 on-call support for systems and networks, ensuring prompt issue resolution.
• Manage Severity 1 incidents, report to stakeholders, and align with customer expectations.
• Oversee post-delivery activities, including support contracts, asset inventory, maintenance, and reporting.
• Prepare monthly SLA summaries, maintain documentation, and ensure service efficiency.
Qualifications:
• At least 3-5 years of relevant experience in Infrastructure and Cloud, with a strong focus on managing Day 1 and Day 2.
• Proven expertise in tracking and managing SLA performance to ensure service excellence.
• Extensive knowledge of IT Infrastructure, including Servers, Operating Systems, Networks, Virtualization (e.g., VMware), Cloud platforms (AWS, Terraform), Storage, and Backup solutions.
• Skilled in working with cloud-based applications, and hands-on experience in cloud environments.
• Certifications such as CCNA, AWS, Terraform, and VMware, with additional experience in Application/Software Development being an added advantage
Interested candidates may apply through the application system or send it to sg-rscontracting@morganmckinley.com. Shortlisted candidates will be notified.
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Morgan McKinley Pte Ltd
Koh Boon Sien
EA Licence No: 11C5502
EA Registration No. R1110345
