Under general direction, provides direct ongoing supervision and managing the Network Operation Center (NOC), which includes Operation administrators and network staff; support operational and network working in a large network (LANs); provides ongoing remedial user training; integrates hardware, operating systems and program applications; prepares and manages disaster recovery site. Performs most difficult and complex duties of the Network Operation Center. This is a multi-shift (24/7 by 365 days Center).
Essential duties include, but are not limited to, the following:
• Supervise, assign, review and may participate in the work of the subordinates and network staff in assigned NOC
• Manage the resolution issues on network layer 1 and 2
• Review and recommend a variety of personnel actions in such areas as performance evaluation, training, selection and disciplinary measures
• Monitor and review work in progress; provide technical assistance and guidance
• Ensure that appropriate policies and procedures are followed by subordinated
• Provide technical input and coordination in the development of the work unit budget
• Analyze and recommend procedures consistent with departmental directives, policies developed by high level management staff
• Coordinate, monitor, and administer complex operating systems software upgrades
• Oversee technical resolution of user issues and coordinate with Service Desk staff
• Coordinate system-related activities with other departments for multi-departmental system projects
• Review and provide technical input on software/hardware procurement and service contracts
• Research and evaluate software and hardware technologies for future requirements
• Assess user-training needs and develop training programs and materials as needed
• Develop detailed specifications and prepare procedures documentation
• Prepare and manage business continuity disaster recovery site
• Manage and review the performance of contractors and vendors
• Attend meetings in representing O&I on committees as necessary
• Perform related duties and responsibilities as required.
Appointment Type: Permanent Exempt (PEX), Full Time position is excluded by the Charter from the competitive civil service examination process and shall serve at the discretion of the appointment officer. The anticipated duration of this project position is up to thirty-six (36) months and will not result in an eligible list or permanent civil service hiring. Project-based positions cannot be ongoing or exceed 36 months.
Work Location: Incumbent will conduct the majority of work at the Department of Technology, (1 S Van Ness, Ave San Francisco, CA 94103). However, there may be situations where the incumbent will be required to work at other sites throughout the City of San Francisco as necessary.
Nature of Work: This is a hybrid role requiring on-site work at our San Francisco office as needed. Occasional travel within San Francisco may be required. Incumbent may be required to provide 24-hour on-call support to ensure rapid recovery from software or hardware problems for mission-critical systems and networks.
