• Strong problem-solving and analytical skills.
• *
Clear communication with customers and internal teams.
• Ability to work independently in the field.
• Time management and prioritization under SLA pressure.
• Professional customer-facing attitude.
Skills
• Install, configure, and support network devices (routers, switches, firewalls, wireless access points).
• Perform on-site network troubleshooting for LAN, WAN, WLAN, and internet connectivity issues.
• Diagnose and resolve hardware and cabling issues (fiber, copper, patch panels).
• Support IP addressing, VLANs, routing, and switching configurations.
• Perform network performance checks and basic security validation.
• Coordinate with NOC and Level 2/3 teams for escalations and complex issues.
• Support ISP coordination for link outages and last-mile troubleshooting.
• Execute network changes under approved change management procedures.
• Maintain accurate documentation, diagrams, and site inventories.
• Update tickets and service reports in the ITSM tool.
• Ensure compliance with SLA, security, and safety standards.
• Provide on-site support during incidents, migrations, and rollouts.
