Job Role:
We are seeking a highly skilled Telecom Engineer to join our team.
As a key member of our mobile network operations team, you will play a critical role in maintaining, optimizing, and troubleshooting our mobile telecom network infrastructure.Your expertise in field operations and IT troubleshooting will be essential in resolving complex technical issues and improving overall network efficiency.Key Responsibilities:
Network Operations & Maintenance:
Monitor, maintain, install and optimize mobile telecom network performance, including radio access networks (RAN), core networks, VSAT, Fiber optics and transmission systems.Conduct routine inspections, preventive maintenance, installation, replacement and performance tuning of network equipment.Ensure compliance with industry standards and company policies for network operations.Field Operations Support:
Perform on-site installation, configuration, and commissioning of telecom equipment.Troubleshoot and resolve network issues in the field, including signal interference, connectivity problems, and hardware or software malfunctions.Collaborate with NOC, field technicians and contractors to ensure timely resolution of network outages and service disruptions.IT Troubleshooting & Support:
Diagnose and resolve IT-related issues affecting network operations, including server, database, VSAT systems and software application problems.Provide technical support for network management systems (NMS) and operational support systems (OSS).Implement and maintain IT security measures to protect network infrastructure from cyber threats.Project Management:
Participate in network expansion and upgrade projects, including site surveys, equipment deployment, and system integration.Coordinate with vendors and suppliers to ensure timely delivery of equipment, parts and services.Document project progress, technical specifications, and operational procedures.Reporting & Analysis:
Generate reports on network performance, incident resolution, and maintenance activities.Analyze network data to identify trends, root causes of issues, and opportunities for improvement.Provide recommendations for enhancing network reliability and efficiency.Customer Support:
Act as a technical point of contact for escalated customer issues related to network performance.Work closely with customer support teams to ensure timely and effective resolution of customer complaints.
