Job Title: Manager Customer Service (R)
Requisition ID:
Career Group: Store Management
Job Category: Retail - Administration
Travel Requirements: %
Job Type: Full-Time
Country: Canada (CA)
Province: Ontario
City: Kanata
Location: 9699 Hazeldean FreshCo
Postal Code: K2L 1V1
Embark on a rewarding career with Sobeys Inc., celebrated among Canada's top 100 employers, where your talents contribute to our commitment to excellence and community impact.
Looking for an exciting and fulfilling place to work? You've come to the right place
We love working with ambitious people who love food as much as we do. Whether it's your first job or you're ready for a new challenge, we have a career to fit your life.
Launched in 2010, FreshCo's commitment to delivering top quality products with lower prices and superior service to customers makes FreshCo stores a great place to work. Today, FreshCo and its franchise partners proudly operate 142 stores across Alberta, Ontario, Manitoba, Saskatchewan, and British Columbia.
Ready to Make an impact?
Held responsible for the overall operation of the front end department including providing management and leadership to the cashiers, office clerks, and service clerks within the store. Ensure operational excellence in retail merchandising, inventory management, and customer relations. Coach and develop the team to provide superior customer service and shopping experiences through execution of strategy, customized for the local market while achieving budgeted financial results. Promote an environment of employee and customer engagement.
Check what it is like to work with us:
Here's where you'll be focusing:Create a coaching and development culture for all department employees, which embraces a passion for foodManage department personnel which includes scheduling, recruitment, performance management and trainingResponsible for ensuring the communication of operational requirements/ changes to front-end department employeesCreate a shopping experience that engages customers in a way that enhances loyalty, sales and profitProvide customer service to meet customer needsMerchandises front end racks and fixtures along with ordering of productOrder and maintain inventoryProcess and resolve customer concerns and requestsExecute winning conditionsExecute SMART InitiativesEnsure all applicable company policies and procedures are communicated and adheredResponsible for ensuring that OH&S, Food Safety, and other regulatory requirements and procedures, are implemented and maintainedPerform department administrative duties as requiredManage department budgetResponsible for ensuring efficient operation of the department to achieve all financial targets and deliver on budgeted KPIsBalance cash office according to company policies and proceduresPerform negative tracking proceduresIdentify and correct cash discrepanciesSubmit payroll records and process invoicesThoroughly understand all relevant company programs, attend training as requiredBe known as the employer of choice by actively supporting an environment of employee engagementCoordinate maintenance of department equipment and repairs#INDFCO
What you have to offer:High school diploma Minimum of 18 months of experience working in the front-end department Ability to work independently in a fast paced environment Above average communication skills (oral and written) Full knowledge of department operations and skills Proficient use of Microsoft office suiteFreshCo. and its franchise partners offer teammates competitive compensation packages that will vary by role, location and store ownership. The salary range for this position is $20.40-$26.49. We will consider factors such as your working location, work experience and skills as well as internal equity, and market conditions to ensure that you are paid fairly and competitively.
We are committed to accommodating applicants with disabilities throughout the hiring process and will work with applicants requesting accommodation at any stage of this process.
We may use Artificial Intelligence (AI) tools to support efficiencies in the candidate screening, assessment, and recruitment processes. These AI tools do not make hiring decisions on behalf of the Company, these decisions are made by our Hiring Teams.
Please note: successful candidates will be required to provide documentation to prove their legal ability to work in the position during the onboarding process. Documentation will be assessed by the employer prior to commencement of work.
