This role is focused on empowering customers to achieve their business goals through effective use of the company’s products and services. As a Customer Success Account Manager (CSAM) in the healthcare sector, you will be responsible for leading delivery and building partnerships with strategic enterprise customers. Your mission is to facilitate their cloud and IT service management success through strong relationships and understanding of their unique challenges.
Based in Doha, Qatar, this fully on-site position requires less than 25% travel. You will support foundational relationships with key stakeholders, align customer objectives to the company’s offerings, and drive the adoption of products and services to ensure ongoing customer satisfaction and retention.
Responsibilities:
• Establish and maintain relationships with key customer stakeholders to ensure quality solution delivery.
• Actively listen to customer needs and align their objectives with the company’s portfolio.
• Lead program planning and customer-facing reviews while working with technical teams to support customer ambitions.
• Monitor the adoption and usage of the company solutions, identifying opportunities for retention.
Qualifications:
• Master’s Degree in Business, Sociology, Psychology, Computer Science, or a related field; plus 4+ years of experience in customer success or solution delivery.
• Extensive knowledge of healthcare systems and regulatory compliance.
• Familiarity with health data standards and principles of interoperability.
• Proficient in Azure and Microsoft 365.
• ITIL Foundation Certification or similar service management certification is required.
• Additional relevant certifications are a plus.
This position will remain open for a minimum of 5 days, with applications accepted continuously until filled. The company values diversity and is an equal opportunity employer, providing fair consideration for all qualified applicants.
