Job Description
We are looking for an experienced ad operations supervisor to help us implement the right processes across our internationally distributed operations and support team. You’ll be the main point of contact for our India-based team, who performs varying critical functions for the efficiency and efficacy of our digital marketing technology and services. Project and time management, as well as effective communication, are of critical importance for the Ad Operations Team Lead skills and he/she will be relied upon to be a leader, role model, and strategic thinker.
Responsibilities
• Lead and oversee a geographically dispersed team (mainly in India) who perform varying back office essential functions to support the company's technology platform and services, including Data Analytics, Advertising Operations on Google, Facebook, and Linkedin Etc, Optimization & Manual Support
• Travel to India to visit the team a couple of times per year for team building, strategic planning meetings and training, as necessary
• Participate in leadership meetings in order to liaise between Ad Ops & Support Team and US Leadership Team
• Utilize strong Excel/Google sheet skills in order to efficiently manage and analyze large datasets (i.e., vlookups, pivot tables, etc.)
• Support team by possessing a basic understanding of Facebook (Meta) and Google advertising platforms
• Lead appropriate training sessions for the International Team based on product updates and feature enhancements within the company platform
• Manage and oversee a ticketing system that allows the US Team members to assign work to the overseas Ad Operations Team
Requirements and Skills
• Understanding of digital advertising platforms (Google Ads, Facebook Blueprint, etc.)
• Proven experience in digital advertising and ad operations, with a minimum of 2 years in a similar role
• Strong management capabilities, both operationally (to ensure that tasks such as reporting & trafficking are completed on time and accurately) as well as strategically (to ensure that guidance is given to all teams on how to enhance as the product evolves)
• Willingness and ability to travel internationally (to India) ~2x per year
• Experience and familiarity with advertising campaign tracking & measurement, including setup, QA, pixels, and performance analytics across various digital media channels and platforms (Primarily Google Ads and Facebook Business Manager)
• Strong analytical skills with the ability to interpret data and utilize Google Sheets / Excel, including formulas and tables, as these are heavily utilized in the reporting process
• Strong attention to detail and ability to quality check work to ensure data anomalies/mistakes are caught and addressed prior to delivery of reports or projects
• Excellent project management and organizational skills
• Detail-oriented and able to multitask in a fast-paced environment.
• Agency experience is a plus
• Certifications in digital advertising platforms (Google Ads, Facebook Blueprint, etc.) are a plus.
