Job Title: Technical Lead
Location: Los Angeles, CA
Job Type: Full Time
Compensation: $135,000 - $150,000
Benefits: The position is eligible for medical, dental, vision, and life insurance coverage, 401K, & PTO
Technical Lead
Location: Hybrid / On-Site Options
Function: Enterprise Applications / Retail Technology
We are seeking a hands-on Technical Lead to own and support the applications and integrations powering our retail inventory, RFID, and operational systems. This individual will ensure stability, accuracy, and scalability across platforms supporting store and warehouse operations, including inventory management, RFID applications, and ERP integrations.
The ideal candidate brings strong technical depth in retail system architecture, integration reliability, and incident management, and will serve as the primary escalation point for complex operational issues.
Key Responsibilities
System Ownership & Reliability
• Serve as the technical owner for inventory and RFID applications, ensuring uptime, scalability, and data accuracy.
• Maintain and optimize integrations between IMS, RFID, Net Suite ERP, POS, and warehouse/fulfillment systems.
• Oversee end-to-end data flows supporting inventory accuracy, transfers, allocations, and store transactions.
• Lead configuration management, environment oversight, and release readiness for retail systems.
• Implement proactive monitoring and alerting to prevent data sync failures or integration disruptions.
Incident Management & L3 Support
• Act as the L3 escalation point for inventory and RFID issues across stores and supply chain operations.
• Lead root cause analysis and implement long-term preventive actions.
• Manage production incidents affecting store operations, RFID reads, or inventory reconciliation.
• Develop and maintain runbooks, playbooks, and incident documentation to support fast recovery.
Integration & Engineering Best Practices
• Enhance and maintain API, middleware, and data integrations across the retail systems ecosystem.
• Partner with engineering and operational teams to ensure data consistency and integration reliability.
• Define standards for observability, logging, error handling, and synchronization workflows.
• Drive automation of manual inventory and reconciliation processes to reduce operational overhead and error rates.
Leadership & Collaboration
• Collaborate with Retail Operations, Supply Chain, Technology, and Product teams to improve system workflows and clarity.
• Participate in architecture reviews, planning discussions, and roadmap development for retail platforms.
• Provide technical leadership and mentorship to analysts and support engineers.
• Work cross-functionally to ensure retail systems are scalable, maintainable, and aligned with business needs.
Skills & Experience
• Bachelor’s degree in Computer Science, Engineering, or related technical field.
• 7+ years supporting or developing retail systems with deep experience in inventory and RFID technologies.
• Strong background with ERP platforms such as Net Suite and inventory management systems.
• Hands-on experience with RFID technologies (e.g., Zebra, SML, or similar).
• Expertise in integrations, APIs, and data synchronization across POS, ERP, and inventory systems.
• Experience with middleware/iPaaS platforms (Celigo, Boomi, Mule Soft, etc.).
• Strong debugging, incident management, and performance tuning skills.
• Excellent communication skills for both technical and operational audiences.
• Experience working in a production retail or high-volume operational environment.
Benefits (Generalized for Linked In)
• Competitive compensation
• Comprehensive medical, dental & vision coverage
• Retirement savings plan with employer match
• Flexible PTO
• Professional development and learning resources
• Employee discount programs
• Collaborative, inclusive workplace environment
