Overview of the role:
To drive lead generation, test drives, and sales conversions of BYD vehicles across our retail stores and pop-up locations, while delivering an exceptional customer experience throughout the entire journey—from first contact to post-sale engagement.
What you will need:
Sales Performance
• Achieve monthly and quarterly sales targets for BYD units.
• Convert leads to test drives and successful sales through proactive customer engagement.
• Maintain accurate records of leads, test drives, and sales in the CRM system.
Customer Experience
• Deliver a premium, personalized customer experience aligned with BYD brand values.
• Guide customers through the full sales journey, including product presentation, test drives, financing options, and delivery.
• Follow up with customers post-sale to ensure satisfaction and encourage referrals.
Operations
• Represent the BYD brand at both permanent retail stores and temporary pop-up locations.
• Ensure all display vehicles and marketing materials are presented to brand standards.
• Support store events and activations to drive footfall and engagement.
Product Knowledge
• Maintain up-to-date knowledge of BYD models, features, and competitive positioning.
• Educate customers on electric vehicle technology, sustainability benefits, and ownership experience.
Collaboration
• Work closely with marketing, aftersales, and operations teams to ensure seamless customer handover and service.
• Provide feedback on customer insights and market trends to support continuous improvement.
Skills
Related Skills and Competencies:
• Excellent interpersonal and communication skills.
• Passion for customer service and the automotive industry.
• Upselling skills and ability to create value from new products
• Exceptional written and spoken communication skills
• Strong negotiation skills, with evident ability to influence customer choices
• Excellent planning and scheduling
• Ability to multitask
• Understanding and experience with Microsoft Office applications, with proficiency in Microsoft Excel
Required mindsets and behaviors
• Adherence to Al-Futtaim core values of respect, integrity, collaboration and excellence
• Charismatic personality that gains customer confidence and trust
• Established work ethic
• Adaptive and open to adopting new selling strategies and encompassing feedback
• Personally accountable for actions
• Self-motivated and immune to allowing external market forces influence individual performance
• Results oriented
• Personally driven to grow and progress within the company
What you will need:
Minimum Qualifications and Knowledge:
• Written and spoken English is a must; 2nd language (Arabic/Russian/Mandarin) is beneficial
• 4-5 years sales experience preferability in mid-luxury retail industry
• 1-2 Years supervising/leading teams
• Valid UAE Driving License
