Description
Propel operational success with your expertise in technology support and a commitment to continuous improvement.
As a Technology Support lead in Corporate Technology you will ensure the operational stability availability infrastructure mgmt. and performance of our production application flows. Encourage a culture of continuous improvement as you troubleshoot maintain identify escalate and resolve production service interruptions for all internally and externally developed systems leading to a seamless user experience. Critical thinking while overseeing day-to-day maintenance of the firms systems will be key and set you up for success as you navigate tasks related to identifying troubleshooting and resolving issues to ensure a seamless user experience.
Job responsibilities
• Provides end-to-end application and infrastructure service delivery to enable successful business operations of the firm
• Supports the day-to-day maintenance of the firms systems to ensure operational stability and availability
• Execute policies and procedures that ensure operational stability and availability
• Analyze complex situations and trends to anticipate and solve incident problem and change management in support of full stack technology systems applications or infrastructure.
• Design system automation build helpers and tools to reduce the human toil of application support
• Monitor production environments for anomalies address issues and drive evolution of utilization of standard observability tools
• Escalate and communicate issues and solutions to the business and technology stakeholders actively participating from incident resolution to service restoration
• Lead incident problem and change management in support of full stack technology systems applications or infrastructure
Required qualifications capabilities and skills
• 8 years of experience or equivalent expertise troubleshooting resolving and maintaining information technology services
• Experience managing applications or infrastructure in a large-scale technology environment both on premises and public cloud
• Experience in observability and monitoring tools and techniques setting them up for large scale applications and services.
• Incident management experienced in production incident management root cause analysis (RCA) and related follow ups to ensure closure of the issue
• Role implies collaboration with all levels of seniority including the developers business users and global production management teams.
• Hands on experience on scripting language any programming language and debugging for production issue and system automations.
• Hands on experience with private / public cloud Kubernetes or equivalent.
• Strong understanding of infrastructure costing with the ability to apply tuning mechanisms that optimize both performance and cost efficiency.
• Experience with ServiceNow platforms
Preferred qualifications capabilities and skills
• Understanding of software life cycle development
• Knowledge of document management system
Required Experience :
IC
Key Skills
Splunk,Iis,SQL,.NET,Perl,Shell Scripting,Weblogic,Java,Sybase,Scripting,Oracle,Application Support
Employment Type : Full-Time
Experience : years
Vacancy : 1
Monthly Salary Salary : 152000 - 215000
