About MFort Security Services
MFort Security Services is a trusted provider of contract security services based in Chicago, Illinois. Our mission is to deliver high-quality, client-focused service while building lasting partnerships. We pride ourselves on employing experienced, professional, and friendly security staff who reflect our commitment to safety and excellence. We invest in our employees through training, ongoing support, and a strong company culture. Our leadership team brings deep industry knowledge and is dedicated to exceeding expectations in every client engagement.
Equal Opportunity Employer – M/F/D/V
Position Summary
We are seeking a professional and motivated Lead Residential Concierge to join our team. This position is responsible for leading the concierge team at a residential property, serving as the face of the lobby, and acting as the right-hand support to the client and leasing team. The ideal candidate will have experience leading a team, managing front desk operations, and providing exceptional service to residents and guests. A strong administrative skill set is also essential for handling emails, documentation, and daily communication tasks.
Key Responsibilities:
Lead and set an example for the concierge team in professionalism, customer service, and performance
Greet all residents, guests, and visitors warmly and maintain a welcoming lobby environment
Work closely with the client and leasing office to understand daily activities, appointments, and visitor schedules
"Own the lobby" by staying informed of who is arriving, expected guests, and client-related appointments
Oversee front desk operations including visitor management, access control, and package handling
Conduct routine property rounds and respond promptly to safety or security concerns
Handle administrative tasks such as emails, logging information, and filing as required
Communicate effectively with clients, residents, MFort supervisors, and team members
Enforce company policies, site post orders, and standard operating procedures
Perform other duties as assigned by site management or MFort leadership
Qualifications:
Must be at least 18 years of age
High school diploma or GED required
Must have a valid Illinois PERC card and 20-hour security training certificate (or ability to obtain)
Minimum 3 years of residential concierge or front desk leadership experience
Strong leadership, customer service, and communication skills
Comfortable with administrative tasks including email correspondence and documentation
Ability to multitask, remain composed under pressure, and independently manage responsibilities
Capable of standing and walking for extended periods
Must pass a drug screening and background check
Schedule & Compensation:
Shift: Monday through Friday, 7:00 AM – 3:00 PM
Pay Rate: $22.00 per hour
If you're an experienced concierge professional looking to take the lead at a premium residential site, apply now to join MFort Security Services.
Job Type: Full-time
Pay: $22.00 per hour
Expected hours: 40 per week
Benefits:
Dental insurance
Free parking
Health insurance
Paid time off
Vision insurance
Application Question(s):
What do you think are essential qualities of a good supervisor/lead concierge?
Which employer(s) have you worked for as a concierge or lead concierge?
Can you give an example of how you’ve provided excellent customer service in a concierge role?
Are you comfortable working in a fast-paced, resident-facing environment? This position also include making residents their coffee.
Education:
High school or equivalent (Preferred)
Experience:
Lead Concierge: 3 years (Preferred)
License/Certification:
PERC Card (Preferred)
Shift availability:
Day Shift (Required)
Work Location: In person
