As part of our growth, we are looking for our next Key Account Director in Customer Support.
Reporting to Lucas, our COO, your main responsibilities will include:
• Own and monitor operational KPIs and SLAs for a portfolio of high-value clients
• Lead, mentor, and develop a team of Account Managers to ensure top-tier client service
• Act as the main point of contact for key stakeholders, fostering strong client relationships
• Identify and implement upsell opportunities in collaboration with the Sales and Ops teams
• Analyze data to improve customer experience, retention, and performance
• Drive cross-functional collaboration between Ops, Product, and Support teams
• Ensure continuous improvement of client delivery processes
