We are hiring a Manager and Team Lead, Quality Assurance!
Reporting To: Director, Quality Assurance
Full-Time/Part- Time: Full time
Posting Date: December 10, 2025
Closing Date: December 19, 2025
Hours of Work: 8:30 a.m. – 5:00 p.m.
Grade: 16.6
Office Location: Toronto, ON
What we offer:
Highly competitive compensation package which includes, base salary, bonus, benefits, and career advancement opportunities!
• Eligibility for benefits is dependent on the terms of employment
The Opportunity:
Reporting to the Director, Quality Assurance, the Manager leads a team of Quality Assurance Specialists who are responsible for the post-funding review of underwriting quality. The manager is responsible for guiding and motivating the team to meet targets and schedules while maintaining quality results.
How you will contribute:
• Ensure Quality Assurance reviews are conducted in a timely, efficient, and objective manner
• Schedule reviews and allocate appropriate resources to meet targets
• Perform “QA of QA” reviews and provide prompt feedback to team members
• Review findings identified by the team to ensure accuracy and keep Sr. Management informed of any trends identified
• Completes management reporting as required
• Assists with reviewing and responding the external audits
• Stays up to date with policy, product, investor, and insurer requirements.
• Manages the capacity of the team through efficient delegation of work and monitoring of productivity reports.
• Motivates team members to meet performance targets through ongoing feedback and coaching
• Establishes performance and work standards
• Recruits, interviews, hires, and onboards new employees as required
• Provides coaching, training, support, and development to team members
• Leads team meetings
• Conducts annual performance reviews
• Adheres to policies/procedures to ensure AML requirements are met, when applicable
The experience you need:
• Post-secondary education required
• People management skills—coaching, feedback, development of individuals and teams
• Ability to build and maintain positive relationships
• Ability to manage and resolve conflict
• Strong communication skills—both written and verbal
• Strong analytical skills
• Organizational and time management skills
• Positive team player with desire and ability to mentor others
• Effective problem solving and decision making skills
• Must have experience/knowledge of residential underwriting practices
• Fully competent in working with basic pc software and working knowledge of the suite of Microsoft office products
• Ability to manage pressure in an environment of high volume processing with tight turnaround times
Working Environment and Physical Demands Analysis:
• Office environment
• Periods of high volume with tight timelines
• Long periods of stationary position/sitting
• Prolonged periods of repetitive movement (i.e. using a keyboard and mouse)
• Long periods of time in viewing a computer screen
• Multi-tasking may include speaking to customers on a telephone call while looking up information on a computer program.
Why join First National?
• Competitive Compensation
• Comprehensive benefits program (i.e., Health Spending Account, Maternity and Parental Leave Top Up)
• Extensive training programs to set our employees up for success
• Modern office environment conducive to collaboration
• Supportive teamwork culture
• Opportunities to give back to the communities and work through events focused on a variety of charities
• Ongoing social events throughout the year
The team you’ll join:
Founded in 1988, First National is one of Canada’s largest non-bank lenders. We provide residential mortgages exclusively through the mortgage broker channel and we are Canada’s largest commercial mortgage lender.
First National has been consistently recognized as a great place to work and we are proud that our employee engagement feedback is higher than our industry partners.
We would like to thank all applications for their interest in this existing vacancy, but only candidates selected for an interview will be contacted.
First National is proud to be an equal opportunity employer and is committed to diversity and inclusion regardless of race, color, religion, national origin, age, gender identity, physical or mental disability, sexual orientation and any other category protected by law.
First National supports requests for accommodation from applicants with disabilities; please contact Human Resources at accessibility@firstnational.ca should you need an accommodation at any point in the recruitment process.
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