Job Title: Deployment Engineer / Customer Success – Robotics & Warehouse Automation
Location: Chicago, IL
Employment Type: Full-time
About the Company:
Our client is an exciting start-up at the forefront of robotics and warehouse automation, delivering compact wireless robotic devices designed to revolutionize forklift operations and inventory management. They are transforming warehouse efficiency through innovative robotic solutions, combining cutting-edge technology with real-world operational impact.
Role Overview:
They are seeking a Deployment Engineer / Customer Success Specialist to play a key role in ensuring successful deployments of their robotic systems. This individual will act as a bridge between engineering, customers, and operations, helping to implement, optimize, and support robotic solutions across a variety of warehouse environments. The ideal candidate is hands-on, tech-savvy, and customer-focused, with a passion for robotics, automation, and operational excellence.
Key Responsibilities:
• Lead deployment projects for compact wireless robotic systems, from planning through go-live.
• Act as the primary technical liaison for new and existing customers, ensuring successful implementation and adoption of the product.
• Collaborate closely with the robotics and engineering teams to integrate devices into diverse warehouse environments.
• Troubleshoot and resolve technical issues, providing timely support to customers.
• Collect feedback from customers to inform product improvements and contribute to ongoing innovation.
• Assist with training warehouse staff on robotic system operation and best practices.
• Support both pre- and post-sales technical requirements, acting as a trusted advisor for customer success.
• Maintain documentation and share insights on deployment processes and system performance.
Qualifications:
• Bachelor’s degree in Engineering, Computer Science, Robotics, or related field; equivalent experience considered.
• Experience in robotics, warehouse automation, or industrial technology deployment is highly desirable.
• Strong problem-solving skills and ability to troubleshoot hardware/software in real-world environments.
• Customer-focused mindset with excellent communication and interpersonal skills.
• Ability to work independently in fast-paced start-up environments and manage multiple deployment projects.
• Familiarity with wireless systems, IoT devices, or automation technology is a plus.
• Hands-on experience with forklifts, warehouse operations, or inventory management systems is advantageous.
Why This Role is Exciting:
• Be at the forefront of robotics innovation in logistics and warehouse automation.
• Work closely with a passionate engineering team to shape product development and innovation.
• Directly impact customer success and operational efficiency in real-world deployments.
• Exposure to a variety of warehouses and operational environments, building broad technical and industry expertise.
