12 month contract Hybrid Job Description Insight Global is hiring a seasoned Configuration Manager for a leading Canadian bank on a 12 month contract. This role will take ownership of the organization’s Configuration Management strategy, focusing on CMDB governance and data integrity while driving alignment with ServiceNow’s CSDM framework. We’re looking for a senior-level expert who can shape processes, lead conversations, and guide the transition toward a modernized configuration data model. -Own the CMDB roadmap, establishing governance standards and lifecycle controls. -Analyze data quality, identify gaps, and implement corrective measures to strengthen accuracy. -Lead CI discovery and reconciliation efforts in collaboration with ServiceNow engineering teams. -Define health metrics and deliver executive-level reporting on CMDB performance and business impact. -Integrate Configuration Management practices with ITSM workflows, asset management, and security operations. -Develop documentation and training resources to enable long-term sustainability and knowledge transfer. -Champion adoption of ServiceNow’s CSDM framework and advanced data modeling practices. Required Skills & Experience -5+ years of experience in Configuration Management within enterprise environments. -Deep expertise in ServiceNow CMDB, CSDM framework, and Discovery tools. -Strong understanding of IT infrastructure and ITOM processes. -Ability to lead discussions, influence stakeholders, and translate technical concepts into actionable processes. Nice to Have Skills & Experience -ITIL or ServiceNow certifications are a strong asset.