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Role Summary
We are seeking a Senior ServiceNow ITSM Developer with strong hands-on experience in ITSM module implementations, workflow automation, Service Catalog, and Service Portal/UI Builder. The candidate will lead development, customization, integrations, and optimization of ServiceNow ITSM processes in an enterprise environment.
Key Responsibilities
• Design, develop, and enhance ServiceNow ITSM modules: Incident, Problem, Change, Request, Knowledge, Asset Management
• Develop and customize Service Catalog items, workflows, approvals, and SLAs.
• Implement automation using Flow Designer, Business Rules, Script Includes, Client Scripts, UI Policies, UI Actions.
• Build and customize Service Portal / UI Builder pages and widgets.
• Configure SLAs, notifications, escalation rules, and reports.
• Perform integrations using REST / SOAP APIs, Import Sets, and Transform Maps.
• Ensure CMDB alignment and support CSDM best practices.
• Optimize platform performance and follow ServiceNow best practices.
• Support UAT, production deployments, upgrades, and troubleshooting.
• Collaborate with business stakeholders and follow Agile/Scrum methodology.
• Provide technical guidance to junior developers and contribute to documentation.
Mandatory Skills
• ServiceNow ITSM (Senior level)
• Strong JavaScript and Glide API
• Flow Designer / Workflow
• Service Catalog & Request Management
• Service Portal / UI Builder
• REST / SOAP integrations
• CMDB & CSDM fundamentals
• SLAs, Notifications, Reporting
Good-to-Have Skills
• ATF (Automated Test Framework)
• HRSD / CSM / ITOM exposure
• Performance Analytics
• ServiceNow Upgrade & Clone experience
• DevOps / CI-CD integration
• ITIL knowledge
