The IT Specialist is responsible for providing technical expertise, maintaining IT systems, and ensuring reliable, secure, and efficient technology operations. This role focuses on hands-on technical support, system administration, and implementation of IT solutions to support business needs.
KEY RESPONSIBILITIES & ACCOUNTABILITIES:
Technical Support & Operations
Provide Level 2 / Level 3 technical support for hardware, software, and network issues.
Diagnose and resolve complex IT incidents and problems.
Monitor system performance and ensure system availability.
Maintain system documentation, configurations, and procedures.
Infrastructure & Systems Management
Support servers, networks, storage, and cloud services
Manage user accounts, access rights, and permissions (Active Directory / Azure AD)
Assist with system patching, upgrades, and deployments
Ensure backup, recovery, and data protection processes are followed
Cybersecurity & Compliance
Implement and monitor cybersecurity controls (antivirus, EDR, firewall rules)
Support vulnerability management and remediation
Enforce security policies, password standards, and access controls
Assist in security incident response and investigation
Applications & Tools Support
Support enterprise applications (ERP, CRM, POS, HR systems, Microsoft 365)
Troubleshoot application issues and coordinate with vendors
Assist with system integrations and automation tasks
Project & Improvement Support
Participate in IT projects, migrations, and technology rollouts
Identify opportunities for system improvements and efficiency gains
Assist with testing, documentation, and user training
Qualifications:
Bachelor’s degree in Information Technology, Computer Science, or related field.
Relevant technical diploma acceptable with strong experience.
3–6 years of hands-on IT experience.
Experience supporting enterprise IT environments.
Exposure to both infrastructure and end-user support.
Windows / Linux server administration.
Networking (LAN, WAN, Wi-Fi, TCP/IP).
Active Directory / Azure AD.
Microsoft 365 (Outlook, Teams, OneDrive, SharePoint).
Backup and recovery solutions.
Basic cloud platforms (Azure / AWS).
Microsoft Certified (Azure, M365)
ITIL Foundation
