POC: Bharath Subramanya
• *****ATTENTION ALL SUPPLIERS******
READ BEFORE SUBMITTING:
• UPDATED CONTACT NUMBER and EMAIL ID is a MANDATORY REQUEST from our client for all the submissions
• Limited to 2 submission per supplier. Please submit your best.
• We prioritize endorsing those with complete and accurate information
• Avoid submitting duplicate profiles. We will Reject/Disqualify immediately.
• Make sure that candidate's interview schedules are updated. Please inform the candidate to keep their lines open.
MANDATORY: Please include in the resume the candidate's complete & updated contact information (Phone number, Email address and Skype ID) as well as a set of 5 interview timeslots over a 72-hour period after submitting the profile when the hiring managers could potentially reach to them. PROFILES WITHOUT THE REQUIRED DETAILS and TIME SLOTS will be REJECTED.
Job title: SnapLogic Technical Support Lead
Work Location: Springs, TX
Vendor Rate: XXX
Minimum years of experience: 8+
Would you require the candidates to meet you for in person interview? No
Is Skype/WebEx interview,OK? Yes
Is this onsite/remote position: Remote
If onsite, will you be considering relocation candidates: Yes
Does this position require Visa independent candidates only? Yes
Section B:
Job Description:
As a Lead, you will be intensely involved in support and operations of the SnapLogic integration platform.
You will lead a team of approximately 17 members in a 24x7 support environment, ensuring adherence to ITSM processes.
You will manage incidents, service requests, bug fixes, minor enhancements, and RCA for problem tickets.
You will also coordinate with offshore teams for daily status updates, deliverables, and shift handover calls, while maintaining client status reporting and driving continuous improvements and automation initiatives
Please provide the TOP skills, and the years of experience that you'll consider:
Minimum 6 years of experience in SnapLogic Support and Operations projects.
Must be SnapLogic Integration and Admin Certified.
Must have working knowledge of ServiceNow.
Must have good understanding of ITSM processes.
Candidates must be authorized to work without employer-based visa sponsorship are welcome to apply. Infosys is unable to provide immigration sponsorship for this role at this time.
Any additional information you would like to share about the project specs/nature of work:
24X7 Support project.
