Key Responsibilities
IT Support & Troubleshooting: Serve as the first line of support for internal applications; troubleshoot errors, advise users on best practices, and escalate complex issues to the wider IT team. Data Management: Lead data integrity projects, including data mapping, mass updates, and interpreting results to support business decisions. User Training & Documentation: Create technical documentation and conduct training sessions for core business systems (e.g., TRUX, TM1, PCScale, CieTrade, The Platform). Requirements Gathering: Collaborate with stakeholders to document business requirements for new application features or functionality. Professional Development: Actively learn and adopt enterprise tools, specifically ServiceNow for ticket management and Fortinet network methodologies.
Knowledge, Skills, And Abilities
Education: Currently pursuing or recently completed a Bachelor’s degree in Computer Science, Information Technology, or a related field. Technical Proficiency: Strong working knowledge of Google Workspace (Gmail, Sheets, Docs, Slides, Sites). Analytical Mindset: Demonstrated ability to solve problems and prioritize tasks in a fast-paced, industrial environment. Communication: Excellent verbal and written communication skills, with the ability to explain technical concepts to non-technical users. Customer Focus: A strong commitment to customer service and a willingness to research solutions for new business issues.
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We thank you for your interest. Only those selected for an interview will be contacted.
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