Location: Montreal
Overview
IT CRM Consultant
Hybrid, Toronto, Ontario
Contract
• 10+ years of Solution Design experience in enterprise applications and solutions
• In-depth knowledge of CRM platforms (e.g., Microsoft Dynamics) and their features, including portal technologies such as ADX studio, Power Apps, building model-driven apps, and Power portals experience an asset.
• Demonstrated knowledge and experience of Microsoft 365 CRM development.
• Experience in identity provider solutions integration.
• Proven experience designing and implementing end-to-end CRM solutions that align with business objectives.
• Proficiency in CRM customization and configuration, including creating custom fields, workflows, process automation, and data integration.
• Strong understanding of data modeling, database design, and data architecture within a CRM context.
• Experience with programming languages and scripting (e.g., C, JavaScript, Apex, Python) for customizations and integrations.
• Knowledge of API integration methods to connect CRM systems with other applications.
• Demonstrated ability to assess complex and diverse information/system needs and develop I&IT solutions.
• Experience working in an agile development environment. Experience in providing Go-live support and conducting post-implementation reviews.
• Ability to identify the root cause of problems and provide viable solutions.
• Strong problem-solving skills to address complex business challenges and design appropriate solutions.
• Ability to collaborate with cross-functional teams, including developers, analysts, business users, and testers
• Experience working with CRM vendors, understanding product roadmaps, and evaluating third-party integrations.
• Proficiency in analyzing data and trends to identify opportunities for process improvement and enhanced customer experiences.
• Ability to perform data-driven decision-making to optimize CRM performance and functionality
• Creative thinking and the ability to devise innovative solutions to unique challenges.
• Experience conducting stakeholder interviews, gathering requirements, and documenting use cases.
• Ability to translate business requirements into effective CRM solutions, ensuring alignment with organizational goals.
• Proficient in designing and documenting technical specifications, solution architecture diagrams, and data flow diagrams.
• Ability to design and articulate complex technical concepts into executable development work packages for developers.
• Excellent verbal and written communication skills to effectively convey technical information to both technical and non-technical stakeholders.
• Experience presenting solution designs, project updates, and management recommendations.
• Demonstrated skill in planning and managing change within an organization when implementing new CRM systems or processes.
Please send your detailed resume to
