• 1-year contract, renewable
• Government project
• Hybrid work arrangement
Responsibility
• Oversee the day-to-day operations of ICT infrastructure components which comprise servers, hosting, network infrastructure, end-user computing and data centre operations
• Manage the CCSs appointed Agency Facilities Management contractors and EUCD contractors
• Implement projects within their emplaced practice to ensure service delivery and support to meet the intended availability, continuity and capacity requirements
• Ensure compliance to Governments IM8 policies and CCSs ICT policies and Standard Operating Procedures (SOPs)
• Manage Infrastructure projects
• Overall responsible for hardware, software and subscription maintenance contracts for infrastructure and data centre operations
• Manage the procurement and leasing of end-user computing requirements
• Plan and work with the appointed Agency Facilities Management contractors and awarded ICT contractors to implement and deploy infrastructure projects and end-user computing devices to end-users
• Plan and lead the overall IT infrastructure procurement activities, in particular tender specifications compilation, tendering, tender evaluation, recommendation & award
• Manage incidents and problems for system related issues
• Ensure availability of ICT infrastructure systems and data centre facilities equipment
• Monitor infrastructure performance
• Perform systems log review
• Follow-up and ensure audit findings are addressed
• Follow-up and ensure the compliance to the remediation timeline for security vulnerability scanning
• Plan, coordinate and execute the annual Table-Top exercise with the appointed contractor
• Coordinate the disaster recovery plan and execution of the annual disaster recovery testing of CCSs ICT systems.
Requirement
• Diploma/Degree in IT, Facilities Management, or related field
• Experience in IT operations or data centre operations
• CITPM (Certified ICT Project Management Programme) or PMP (Project Management Professional) or COMIT (Certification in Outsourcing Management for IT) or an equivalent certification or
• Information Technology Infrastructure Library (ITIL) certification or equivalent IT Service Management certification.
• At least 3 years of experience in running IT infrastructure operations or data centre operations
• ICT project management and people management skills
• Strong problem-solving and analytical skills
• Results and customer oriented
• Team player with organization and people management skills and
• Good communication skills, both oral and written.
Additional Requirement
• Certification in CompTIA Network will be an added advantage
• Certification in AWS Cloud Practitioner will be an added advantage
• Certification in CISSP (Certified Information Systems Security Professional), CISA (Certified Information Systems Auditor), CCAK (Certificate of Cloud Auditing Knowledge) or an equivalent certification will be an added advantage
• Certification in Certified Cloud Security Professional (CCSP) will be an added advantage
• Knowledge of Singapore Government procurement and ICT governance processes is preferred
• Knowledge of the Government IM8 policies is preferred
• Experience in managing security vulnerability testing with external security consultant, follow-up remediations and putting up risk assessment & risk acceptance to the relevant agencys authority is preferred
• Experienced with management cloud infrastructure and services / certification with GPC, GCC (i.e. AWS, Azure, Google Cloud) or equivalent cloud platforms is preferred
