Job Title: Information and Advice Coordinator Location: Ealing, West London, Hybrid working after training (3 days office / 2 days remote) Hourly rate £20.96 PAYE / £27.89 Umbrella Contract Length: 3-month contract (possibility of extension) Working Pattern: Full Time, Monday - Friday, 35 hours ASAP Start About the Role Ealing Council's Children's Integrated Response Service (ECIRS) is the vital first point of contact for professionals and members of the public seeking support, information, or raising concerns about a child. We are looking for a committed Information & Advice Coordinator to join our frontline team and help ensure each enquiry receives the right response, at the right time. In this role, you'll provide high-quality, impartial customer service, manage sensitive information, and work closely with key safeguarding partners such as the Child Abuse Investigation Team (CAIT) and MASH police teams. Your work will help protect vulnerable children and support positive outcomes across the community. What You'll Be Doing Acting as the first point of contact for calls and emails coming into ECIRS, offering clear information, advice, and direction.Making initial assessments of children and families' needs and risks, referring or signposting appropriately.Processing and prioritising police reports, Missing Young People notifications, and Probation updates.Liaising with internal social work teams and external partners to support multi-agency safeguarding decisions.Accurately gathering, recording and managing case information using Mosaic and other systems.Producing performance data, reports, and supporting audit and quality a
