Our client is supporting a major Data Access Management (DAM) program designed to deliver enterprise-wide capabilities in data discovery, classification, ownership, and access management. This initiative will provide a unified, secure, and efficient approach to managing sensitive data. We are seeking a Data Access Operations Analyst to support ongoing DAM service operations and access remediation efforts.
This is a contract role reporting to the Toronto office on a hybrid model.
Role Overview
As part of the Logical and Access Governance Operations team, the Data Access Operations Analyst will be the first point of contact for DAM-related incidents, availability issues, and operational requests. The role involves monitoring and maintaining DAM tools (including Securiti.ai), triaging data access findings, and ensuring compliance with access governance policies.
Key Responsibilities
• Monitor DAM tool health checks, system availability, and associated integrations.
• Troubleshoot and resolve L1/L2 tickets related to DAM services, escalating to engineering teams as required.
• Manage exceptions to standard data access policies, including emergency access provisions.
• Support onboarding of new data sources to the DAM platform.
• Analyze and interpret data discovery results to identify access policy issues.
• Track, triage, and engage stakeholders on data access findings generated by the DAM tool.
• Create and execute periodic Data Access Certification processes to review access privileges for sensitive data.
• Remediate certification recommendations following established workflows.
• Support audit activities by providing timely evidence and documentation.
• Participate in data owner identification and maintenance processes.
• Identify and analyze trends in access issues, providing insights to improve processes.
• Deliver regular updates to stakeholders on incidents, metrics, timelines, and progress.
• Ensure adherence to operational SLAs, processes, and IAM standards.
• Provide feedback to enhance DAM operations and service delivery.
Qualifications
• Bachelor’s degree in Computer Science, Engineering, Informatics, or related field (or equivalent experience).
• 2–3 years’ experience supporting Data Access Management tools (e.g., BigID, Varonis, Securiti, OneTrust, Collibra, Snowflake).
• 3–4 years’ ITSM technology support experience.
• Experience in the financial services industry is an asset.
• Strong understanding of data access policies, standards, classification, and remediation practices.
• Familiarity with unstructured data sources such as File Shares, SharePoint, and OneDrive.
• Excellent analytical skills with the ability to assess risks related to data access.
• Strong communication and stakeholder management skills.
• High attention to detail, confidentiality, and ability to meet deadlines.
• Comfortable working in dynamic environments with evolving priorities.
