Main Roles & Responsibilities:<\\/b>
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<\\/div>1 Provide L2 support for on -premises and cloud infrastructure (OCI, GCP, Azure, AWS).
<\\/div>2 Manage servers, storage systems (NAS/SAN), virtualization platforms (VMware, Hyper -V, HCI/Cisco HX).
<\\/div>3 Monitor and troubleshoot infrastructure performance, capacity, and availability.
<\\/div>4 Assist in deployment, configuration, and management of hybrid cloud workloads.
<\\/div>5 Support cloud integration with on -premises systems and ensure connectivity, security, and compliance.
<\\/div>6 Monitor cloud resource usage, optimize performance, and resolve incidents in coordination with L3/cloud teams.
<\\/div>7 Respond to L2 incidents and service requests as per SLA.
<\\/div>8 Perform root cause analysis for recurring issues and escalate L3/SME support where needed.
<\\/div>9 Maintain incident logs and resolution documentation.
<\\/div>10 Support networking components (LAN/WAN, switches, firewalls, VPNs) relevant to hybrid infrastructure.
<\\/div>11 Assist with IP addressing, routing, and connectivity issues for on -prem and cloud systems.
<\\/div>12 Implement configuration changes and follow change management procedures.
<\\/div>13 Monitor and maintain backup and disaster recovery solutions.
<\\/div>14 Ensure storage availability, performance, and integrity across SAN/NAS and cloud environments.
<\\/div>15 Perform patch management, system updates, and software installations.
<\\/div>16 Assist in capacity planning and infrastructure optimization activities.
<\\/div>17 Maintain up -to -date documentation of configurations, inventories, and operational procedures.
<\\/div>18 Work closely with L3 engineers, cloud specialists, and vendors for escalations and issue resolution.
<\\/div>19 Provide timely updates to NOC, IT operations, or project teams.
<\\/div>20 Support deployment, migration, and upgrade activities in hybrid environments.
<\\/div>21 Ensure security standards are maintained for both on -premises and cloud systems.
<\\/div>22 Assist in compliance audits and implement recommended actions.
<\\/div>23 Follow organizational policies for access, change management, and incident reporting.
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Requirements<\\/h3>Skills:<\\/b>
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<\\/div>1 Hands -on experience with hybrid cloud platforms (OCI, GCP, Azure, AWS).
<\\/div>2 Knowledge of virtualization technologies: VMware, Hyper -V, HCI/Cisco HX.
<\\/div>3 Strong understanding of networking concepts, storage (SAN/NAS), and backup solutions.
<\\/div>4 Problem -solving skills and ability to handle escalations efficiently.
<\\/div>5 Good documentation, reporting, and collaboration skills.
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<\\/div>Interested candidates can send their CV & CERTIFICATES to celci@madre -me.com<\\/a> | resumes@madre -me.zohorecruitmail.com<\\/a> | +974 3011 1048
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