RecruitFirst is hiring! You will be outsourced to:
Location: Novena
Working Hours: Monday – Friday, 9.00am to 6.30pm
Salary: Up to $2,800/month
Job Description:
• Deliver Quality Assurance objectives by conducting regular call reviews and highlight any potential risk to management.
• Review 55 of closed sales calls per day for ACQ and Customer engagement AF, Retention Team and Credit Sure.
• Review of 3 additional calls per new hire of closed sales calls per day ( 3 new hire as of April 2024 ).
• Promptly report any calls detected with potential quality issues (e.g. misrepresentation, fraudulent) to Management.
• Prepare, track and send QA related reports to UOB management and team (NMD, SQ monthly, Penalty points table)
• Compiling all Annual Fee cards and send for processing
• Keep track on all the status of QA cases from beginning to end process and provide update to management.
Requirements:
• Diploma or Degree in Business, Finance, or a related field
• Minimum 1–2 years of experience in a quality assurance, customer service, or call monitoring role, preferably within the banking or financial services sector
• Prior experience in call auditing or compliance-related work will be an added advantage.
• Singaporeans only.
Interested applicants please WhatsApp @ 8xxxxxxx or Tele @ThisYC with the following details:
1) Name2) Resume *compulsory*3) Commitment period4) Residential area5) Earliest starting dateOnly shortlisted candidates will be notified.Koh Ying Chong | R23116418RecruitFirst Pte Ltd | E.A. 13C6342
