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About Us
Tamara is the leading fintech platform in Saudi Arabia and the wider GCC region, committed to helping people realize their dreams through a customer-centric financial super-app. Serving millions of users and partnering with brands like SHEIN, Jarir, noon, IKEA, and Amazon, Tamara is Saudi Arabia’s first fintech unicorn, backed by Sanabil Investments, SNB Capital, , and others. The company is headquartered in Riyadh with regional and global offices.
About The Role
We are seeking a detail-oriented Quality Analyst to join our Quality Assurance team. The role involves evaluating customer interactions, identifying trends, and providing insights to enhance service quality and agent performance. This position is based onsite in Riyadh.
Your Responsibilities
• Monitor and evaluate customer interactions (calls, emails, chats) against quality standards.
• Provide feedback to agents and team leaders.
• Identify process gaps and collaborate on improvements.
• Participate in calibration sessions to ensure evaluation consistency.
• Analyze quality data and report trends and issues.
• Assist in onboarding and developing new agents with quality insights.
• Maintain documentation of evaluations and feedback.
• Support initiatives to improve customer satisfaction and service consistency.
Your Expertise
• Excellent communication and interpersonal skills.
• At least 1 year of experience in Quality Assurance or similar in a customer service environment.
• Analytical with attention to detail.
• Ability to manage multiple priorities in a fast-paced setting.
• High integrity and objectivity.
• Team player with a mindset for continuous improvement.
• Proficient with Google Workspace tools.
Seniority level
• Entry level
Employment type
• Full-time
Job function
• Quality Assurance
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