Our client is looking for a Helpdesk Engineer to support its Asia region, including a fast-paced trading floor environment. This is a great opportunity for someone who enjoys solving technical issues, working closely with front-office users, and growing their career in banking IT.
Responsibilities
• Provide Level 1/2 technical support for end users (desktop, laptop, mobile, applications).
• Support trading floor users, ensuring fast turnaround for time-sensitive issues.
• Troubleshoot and support Bloomberg, Reuters/Refinitiv, and other front-office applications.
• Handle onboarding/offboarding, access rights, and account management.
• Install, configure, and maintain software, updates, and security patches.
• Log, track, and resolve tickets using an ITSM tool.
• Escalate incidents to L2/L3 teams when needed.
• Assist with IT projects, system upgrades, and new technology rollouts.
• Maintain documentation, asset inventory, and knowledge articles.
Requirements
• 5-7 years' of IT Helpdesk or Desktop Support experience.
• Strong knowledge of Windows OS, Microsoft 365, Active Directory, and basic networking.
• Experience supporting front-office or trading floor users is highly advantageous.
• Familiarity with Bloomberg/Reuters or other market data tools preferred.
• Strong communication and stakeholder management skills.
• Service-oriented mindset with strong troubleshooting ability.
• Able to work in a fast-paced, regulated environment.
Interested applicants, kindly apply at the link directly or send your CV to derek.lee@eamesconsulting.com to have a confidential discussion.
