Job Title: Principal Experience Designer
Location: South San Francisco, CA
Duration: 12-month contract (potential extension or conversion)
Pay Rate: $60.96 – $100.86/hr (W2)
Benefits: Weekly pay, Medical, Dental, Vision
Working Model: Hybrid — 3 days onsite, 2 days remote
About the Role
The organization is on a mission to transform the digital experience for patients, customers, and internal teams. This role sits within the Digital Experience function, which drives human-centered design, omnichannel engagement, advanced digital solutions, and AI-enabled innovation across the enterprise.
This team partners with Marketing, Customer Engagement, Medical Affairs, and cross-functional customer-facing groups to deliver seamless, compliant, meaningful digital experiences.
Position Summary
The Principal Experience Designer is a strategic and hands-on leader responsible for shaping UX/UI and customer experience design across multiple digital products. This role guides experience strategy, defines vision and standards, leads cross-functional alignment, and mentors junior designers. It is both a high-impact individual contributor role and a key influencer in driving digital transformation.
Key Responsibilities
Experience Strategy & Vision
• Define and elevate the digital-forward experience design vision, aligning with product and business priorities.
• Collaborate with senior design leadership to establish experience standards and integrate design strategy into enterprise initiatives.
• Lead innovation workstreams to test new ideas, concepts, and product features.
User Experience & Product Design
• Partner with Analytics to define target users and translate research into feature priorities and UX strategies.
• Set performance goals and balance user needs with business requirements.
• Ensure delivery of intuitive, high-quality digital experiences across products.
Product Ownership & Business Alignment
• Support strategic planning, roadmap development, and delivery milestones for major design initiatives.
• Advocate for UX/UI and CX design by communicating value and vision to stakeholders at all levels.
• Lead prioritization conversations, manage cross-functional alignment, and resolve competing needs.
• Incorporate stakeholder feedback into product improvements and measurable outcomes.
• Develop business cases and support funding requests related to experience design.
• Define requirements for product usage, adoption, and system performance.
Cross-Functional Collaboration
• Partner with technical UX/UI teams to align business goals with technical feasibility.
• Collaborate with product owners and leadership to ensure customer, patient, and internal stakeholder needs are met.
• Work with global product teams to drive consistency, efficiency, and shared learnings.
• Ensure all design decisions adhere to compliance, privacy, and regulatory standards.
People Leadership & Culture
• Mentor junior designers and promote a culture of creativity, collaboration, and accountability.
• Uphold high standards of design craft, user-centered thinking, and quality execution.
Qualifications
Minimum Requirements
• Bachelor’s degree in business, design, technology, marketing, or related field.
• 10+ years of relevant professional experience; at least 7+ in experience design, UX/UI, or product design.
• Strong ability to manage full product lifecycle: visioning, roadmapping, execution, and impact evaluation.
• Excellent communication, stakeholder influence, and cross-functional alignment skills.
• Experience mentoring designers and guiding design quality.
• Knowledge of agile practices and iterative design processes.
• Ability to navigate ambiguity, drive innovation, and foster experimentation.
• Strong strategic thinking and problem-solving capabilities.
Preferred Qualifications
• Advanced degree (MBA or equivalent).
• Experience in healthcare, biotech, pharmaceuticals, or other regulated sectors.
• Proven success leading complex, multi-stakeholder design initiatives.
• Familiarity with workflow automation, compliance frameworks, and design systems.
• Hands-on experience creating or managing design systems.
