What You Will Do:
Customer Focus
• Ensure guests are always in focus and strive to make them smile.
• Meet and serve guests with empathy and care, listening to their needs.
• Lead by example as a good ambassador for IKEA in all guest interactions.
• Continuously gather guest feedback and take action to improve their experience.
• Encourage team to take immediate action to meet guest needs and improve service.
• Ensure team is knowledgeable about store services to assist guests effectively.
Commercial Responsibilities
• Contribute to the development and implementation of an IKEA Food action plan.
• Secure quality and availability of products as per the range matrix.
• Prepare food in line with product sheets to maintain high quality.
• Train co-workers using product sheets and ensure new products are sampled.
• Promote top-selling products, provide alternatives when unavailable.
• Utilize commercial opportunities to grow sales and profit according to goals.
People Management
• Recruit team members based on IKEA values in collaboration with HR.
• Ensure co-workers are trained and understand the IKEA Concept and guidelines.
• Empower, support, and coach team members to enhance performance and development.
• Develop successors to meet store succession planning needs.
• Create a diverse and inclusive work environment in line with IKEA culture.
• Maintain efficient internal communication to ensure key information is understood by all team members.
Operational Excellence
• Ensure operations align with IKEA Quality and Food Safety requirements.
• Implement and follow up on safety processes like HACCP effectively.
• Promote actions contributing to sustainability such as waste management.
• Strive for accurate sales forecasts to enable proper supply management.
• Ensure efficient staff planning to meet business and guest needs.
• Maintain a clean, organized, and attractive operational area.
Skills
Required Skills To Be Successful:
• Exceptional leadership and team management skills.
• Ability to organize, plan, and prioritize effectively.
• Strong communication skills in English, with the ability to influence others.
• Proficient in Microsoft Office and knowledgeable in using business performance tools.
What Qualifies You For The Role:
• Experience in a vibrant retail environment, preferably with food service exposure.
• Advanced knowledge of food production and safety standards.
• Proven leadership experience with a track record of team development.
• Strong understanding of the IKEA Concept, including culture, vision, and values.
