Scope of Position
At Alterna, we are reimagining everyday banking to empower the financial futures of our members. The Product Designer (UI/UX) will play a pivotal role in crafting intuitive, delightful, and impactful digital experiences within the Digital Channels Applications team and Alterna Broadly. This role focuses on solving real member problems through human-centered design, collaborating closely with cross-functional teams to create user interfaces and experiences that balance user needs, business goals, and technical feasibility.
You will own the end-to-end design process for our digital platforms, driving innovation and ensuring seamless, engaging interactions. As a key member of the Digital Channels team.
Major Responsibilities
UI/UX Design
• Design beautiful, intuitive, and accessible user interfaces for web and mobile applications, adhering to iOS, Android, and responsive web design guidelines.
• Create wireframes, user flows, interaction prototypes, customer journey maps, and high-fidelity designs to articulate design concepts and solutions.
• Develop pixel-perfect design documentation, including annotations, for seamless handoff to developers.
• Incorporate motion design and micro-interactions to enhance user engagement and delight.
• Translate complex system requirements into simple, user-friendly designs that institutionalize customer-centric practices.
• Rapidly prototype concepts using tools like Figma, ranging from low-fidelity sketches to interactive digital prototypes.
• Ensure designs align with Alterna’s brand identity and accessibility standards.
Research and Validation
• Collaborate with stakeholders to conduct qualitative and quantitative research, including user interviews, usability testing, and observational studies.
• Apply design thinking to uncover insights, validate design concepts, and iterate based on member feedback and data-driven findings.
• Leverage journey maps, service blueprints, and user personas to drive member-centric solutions.
Collaboration and Communication
• Work closely with stakeholders to align on product vision and ensure design specifications are implemented accurately.
• Facilitate design workshops, brainstorming sessions, and process improvement discussions to foster collaboration and innovation.
• Communicate design rationale, research findings, and conceptual ideas effectively to both technical and non-technical audiences, including senior leadership.
• Partner with developers to ensure technical feasibility and support post-implementation refinements.
Process and Support
• Own the end-to-end design process, from ideation and prototyping to user testing and final delivery.
• Document design processes, technical requirements, and release notes for diverse audiences.
• Contribute to the continuous improvement of design workflows and tools within the Digital Channels team.
Qualifications
Education / Certifications / Experience
• University degree in design, human-computer interaction, computer science, or a related field (or equivalent working experience, or working toward a relevant certification).
• A minimum of 5 years of experience in UI/UX design, product design, or a related role.
• Proven experience launching innovative digital products, with a portfolio showcasing creative, impactful designs (experience in financial services or fintech is a plus).
• Proficiency in design tools such as Figma (required), Adobe XD, and Adobe Creative Suite, with experience in prototyping and motion design tools.
Competencies
• Proactive, “get stuff done” attitude with excellent organizational and time management skills.
• Passion for human-centered design with deep empathy for users and a commitment to solving real problems.
• Exceptional visual design skills with a strong sense of aesthetics, typography, and motion design.
• Ability to balance creativity with strategic thinking, delivering designs that meet both user needs and business objectives.
• Strong storytelling and communication skills to articulate design decisions and inspire stakeholders.
• Collaborative mindset with the ability to work effectively across cross-functional teams.
• Adaptability to shifting priorities and comfort working in a fast-paced, dynamic environment.
• Excitement for the financial services and fintech sector, with a desire to innovate within digital banking.
