Job Description
• Experienced in vehicle mechanics for more than 4 years at service advisor or at dealership
• Experience in automotive/truck support aftermarket services
• To identify gaps between recalls and service content or repair information available for that. And provide solution accordingly.
• Prior hands on automotive/diesel experience working with step based published diagnostics
• Microsoft familiarization (Outlook, TEAMS, Excel, PowerPoint, etc.)
• Comprehends dealer facing step-based diagnostics
• Willingness to get to the root cause of the problem
• Willingness to identify problems while also proposing solutions
• Communicate effectively through phone, email, or chat
• Wanting to make a difference and challenge the process
• Being well organized and tracking identified items inside a repository
• Ability to meet deadlines, monitor and assess performance within deadlines and utilize resources appropriately to ensure accurate and timely deliverables
• Ability to multitask, prioritize tasks, and interface with many personalities
• Strong communication skills: ability to take complex engineering concepts and explain them at an appropriate audience level
• Experience with vehicle recalls and provide corrective action plans
• Independently gather information from technical and non-technical Subject Matter Experts to organize, develop, and write technical service content
• Strong Technical Diagnostic Step Based Understanding
• Strong Root Causal Understanding (LEAN, 5 Why's, 6 Sigma)
• Strong Attention to Detail (Comparing, Investigating, Identifying)
• Customer Focused (What's The Right Thing To Do)
• Good understanding of Agile environment
• Excellent verbal and written communication skills
• To work with cross-functional Teams
• Ability to Multi-task on various projects
• Strong MS Office tools experience including, Word, Excel, SharePoint and OneNote
• Extremely Organized on tasks (What Are You Working On, What Are You Waiting On, What Do You Need Help With, What Is Next In Line)
• Understanding of structured authoring (DITA) and basic knowledge of Arbortext
• Knowledge of automotive system theory, in any or all the following areas:
• Electronic and electrical fundamentals
• Mechanical procedures
• Modern automotive systems
