Location: Hybrid (2-3 days on-site)
Type: Full-Time
Company: MySeat Media.com
About MySeat Media
MySeat is an innovative music platform connecting artists, fans, and opportunities through music and technology.
About the Role
We are hiring a DevOps Engineer & Solutions Engineer with 1–2 years of hands-on experience to help us strengthen our AWS infrastructure, improve delivery automation, and support engineering teams with deployments and production operations. We currently use GitHub + AWS, and we’re planning a migration to Amazon EKS (Kubernetes)—so this role is a great fit for someone excited to grow into Kubernetes/EKS ownership over time. This is a hybrid role, 2–3 days per week on-site in Montreal, with the remaining days remote.
Responsibilities
AWS & Infrastructure
• Support and maintain AWS services (e.g., IAM, VPC, EC2, S3, RDS, CloudWatch).
• Help implement security best practices: least-privilege IAM, secrets management, secure networking.
• Assist with monitoring, alerting, logging, and incident response.
CI/CD & Release Engineering
• Build, improve, and maintain CI/CD pipelines using GitHub (primarily GitHub Actions).
• Automate build/test/deploy workflows for dev/staging/production environments.
• Implement safe deployment practices (rollback strategy, versioning, environment separation).
• Experience with Mobile app release process (build/release pipelines, mobile CI/CD, store deployments).
Engineering Support
• Work with developers to troubleshoot environment, build, and deployment issues.
• Assist with production debugging and root-cause analysis.
• Document SOPs, runbooks, and internal platform guidelines.
Internal & External Technical Support
• Provide external support by answering customer technical questions (e.g., integrations, API usage, setup/configuration, environment issues).
• Partner with the Sales/Success team to support demos/onboarding, guide product walkthroughs, and turn customer needs into clear requirements for engineering.
• Create/maintain knowledge base content: FAQs, troubleshooting guides, onboarding documentation, and runbooks.
Required Qualifications
• 1–2 years experience in DevOps / Cloud / SRE / Platform Engineering (or similar).
• Working knowledge of AWS core services (IAM, networking basics, compute, monitoring).
• Experience with CI/CD pipelines (preferably GitHub Actions, but any CI/CD is fine).
• Strong scripting/automation skills in Python (Bash is a plus).
• Familiarity with Linux fundamentals and basic networking concepts.
• Good communication skills and comfort working across teams.
Nice-to-Have
• Any Kubernetes exposure (local clusters, minikube, kind, or production).
• EKS knowledge or interest in learning EKS quickly.
• API development experience (REST, auth, rate limiting, versioning).
• Infrastructure as Code: Terraform or CloudFormation.
• Flutter experience (especially around mobile build/release or CI workflows).
• Docker/container optimization and best practices.
What Success Looks Like in This Role
• Self-starter mindset and willingness to learn fast.
• Ownership, attention to detail, and a bias toward automation.
• CI/CD pipelines become faster, more reliable, and easier to maintain.
• Improved visibility into production systems (monitoring + alerts + logs).
• Quick, reliable support for deployment and production issues.
Job Type: Full-time
Pay: $65,000.00-$75,000.00 per year
Work Location: Hybrid remote in Pointe-Claire, QC H9S 4L2
