Location: Hybrid (2-3 days on-site)
Type: Full-Time
Company: MySeat
About the Role
We are hiring a DevOps Engineer & Solutions Engineer with 1–2 years of hands-on experience to help us strengthen our AWS infrastructure, improve delivery automation, and support engineering teams with deployments and production operations. We currently use GitHub + AWS, and we're planning a migration to Amazon EKS (Kubernetes)—so this role is a great fit for someone excited to grow into Kubernetes/EKS ownership over time. This is a hybrid role, 2–3 days per week on-site in Montreal, with the remaining days remote.
Responsibilities
AWS & Infrastructure
• Support and maintain AWS services (e.g., IAM, VPC, EC2, S3, RDS, CloudWatch).
• Help implement security best practices: least-privilege IAM, secrets management, secure networking.
• Assist with monitoring, alerting, logging, and incident response.
CI/CD & Release Engineering
• Build, improve, and maintain CI/CD pipelines using GitHub (primarily GitHub Actions).
• Automate build/test/deploy workflows for dev/staging/production environments.
• Implement safe deployment practices (rollback strategy, versioning, environment separation).
• Experience with Mobile app release process (build/release pipelines, mobile CI/CD, store deployments).
Engineering Support
• Work with developers to troubleshoot environment, build, and deployment issues.
• Assist with production debugging and root-cause analysis.
• Document SOPs, runbooks, and internal platform guidelines.
Internal & External Technical Support
• Provide external support by answering customer technical questions (e.g., integrations, API usage, setup/configuration, environment issues).
• Partner with the Sales/Success team to support demos/onboarding, guide product walkthroughs, and turn customer needs into clear requirements for engineering.
• Create/maintain knowledge base content: FAQs, troubleshooting guides, onboarding documentation, and runbooks.
Required Qualifications
• 1–2 years experience in DevOps / Cloud / SRE / Platform Engineering (or similar).
• Working knowledge of AWS core services (IAM, networking basics, compute, monitoring).
• Experience with CI/CD pipelines (preferably GitHub Actions, but any CI/CD is fine).
• Strong scripting/automation skills in Python (Bash is a plus).
• Familiarity with Linux fundamentals and basic networking concepts.
• Good communication skills and comfort working across teams.
Nice-to-Have
• Any Kubernetes exposure (local clusters, minikube, kind, or production).
• EKS knowledge or interest in learning EKS quickly.
• API development experience (REST, auth, rate limiting, versioning).
• Infrastructure as Code: Terraform or CloudFormation.
• Flutter experience (especially around mobile build/release or CI workflows).
• Docker/container optimization and best practices.
What Success Looks Like in This Role
• Self-starter mindset and willingness to learn fast.
• Ownership, attention to detail, and a bias toward automation.
• CI/CD pipelines become faster, more reliable, and easier to maintain.
• Improved visibility into production systems (monitoring + alerts + logs).
• Quick, reliable support for deployment and production issues.
MySeat Media Inc. is a technology company building the infrastructure that powers how artists, entertainment, and media organizations engage their audiences and generate revenue at scale. Our platform enables direct-to-fan commerce through white-label mobile platforms, supporting exclusive content, offers, and experiences for artists, creators, and organizations worldwide. These platforms run on a shared, highly available ecosystem designed to support large and diverse rosters, high-traffic moments, and real, transaction-driven revenue.
As we enter a phase of rapid growth, we're focused on strengthening the reliability, scalability, and automation behind our platform. This is a hands-on DevOps role with real ownership—you'll be building and maintaining the systems that keep white-label platforms live, transactions flowing, and fan experiences smooth.
If you thrive in a fast-moving environment, enjoy solving real infrastructure challenges, and want to have a direct impact on a product used across the entertainment and media industry, this role is for you.
Salary commensurate with experience. You will be eligible to participate in the Employee Stock Option Plan (ESOP) after one year of employment.
MySeat Media is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for everyone on our team.
Job Type: Full-time
Pay: $65,000.00-$75,000.00 per year
Benefits:
• Stock options
Work Location: Hybrid remote in Pointe-Claire, QC H9S 4L2
