Provide Development support to Software development community across the organization by managing, maintaining, and troubleshooting Meta’s internal software application and tooling.
Roles and responsibilities
• Respond to and triage support questions and support requests from Meta engineers
• Extract relevant information from log files and other sources to debug, identify owners or root causes
• Write basic tools and test cases to improve the speed and quality of support
• Work with technical writers to improve documentation in areas covered by support
• Produce reports for leadership with data on performance of the program
• Provide insights and suggestions on product development and the product roadmap; contribute to product development.
• Manage and escalate Meta engineers' support queries, using advanced data tools for in-depth analysis to quickly identify and resolve issues, enhancing ML model development cycles.
• Develop debugging scripts and documentation to automate and speed up responses, and provide actionable feedback to the engineering team.
Required Skills
• Hands on experience (2-3 years) on software programming with Python developing small or medium sized application. Ruby knowledge is add on and preferred.
• Experience with at least one front end web technologies. PHP preferred.
• Hands on experience (2-3 years) on Databases, Linux.
• Relevant Application support / Dev support experience would be a plus.
• Basic knowledge of AI integration with business applications is preferred.
Need SPR & Citizen only
Drop your resume to sutiwari@eteaminc.com
whatsApp - 6507 5644
