Job Type: Early/Mid-level Individual Contributor
Job Function: Solution Consulting and Enterprise Account Management
Why are we hiring?: Co-lead and build a profitable consulting practice in its early days. This is a new role with mostly Singapore based clients.
Portfolio of Clients: Law Firms, Financial Services, Social Services, Marketplaces and Retail
Traits and Experience Required: Good organisational and problem-solving skills. Detail-oriented. Excellent communication skills. Familiarity with CX principles and/or Data Management principles in the business and workflow context and comfortable with using AI tools for research and analysis. Technical professionals (in Data, CX and Tech) or ex-consultants with senior stakeholder management skills are welcome to apply. Comfort in working with Gen AI tools to unlock value for clients in the consulting process is required.
Academic Qualification: Degree and above (preferably Business, Law and Tech). Relevant certificates (e.g. PMC, Change Management and etc.) welcome.
Location: Singapore/Malaysia
Mode: Hybrid (2 days in office)
Reports to: General Manager
The consultant will be involved in:
• Preparing proposals for B2B clients
• Working with client and intermediary stakeholders from government funded agencies/institutions/trade associations
• Onboarding new B2B clients
• Managing projects and recommending technical solutioning bridging business context and CX/AI needs
• Applying mixed method research. Including conducting surveys and user interviews and synthesising results.
• Consolidating and analysing learning experience, skills and workflow data
• Customer or client servicing support over text or phone or email
• Support in presenting at events for clients to understand our solutions
Insurance and Benefits
• $250 WFH budget (one-time)
• Insurance and Medical subsidy
• Annual $500 Mental Health Subsidy for Therapy and Coaching (or Dental)
• Annual $1500 learning and self-development subsidy
• Quarterly Team Day offsite retreat
• Work from home at least two days a week
• Free UX Design Course (2-Day Intensive) and any short courses by CuriousCore
• Free access to LinkedIn Learning and Udemy courses that are beneficial to your duties.
• Work in a vibrant co-working space around Paya Lebar
• 14 days paid annual leave
• 4 days paid self-care leave a year
• Discretionary 13th month annual bonus
• Individual KPI and Company Revenue bonus
• Paid parental leave for Singaporeans & Singapore PRs
• A company work laptop will also be provided for your use
• Travel opportunities to Kuala Lumpur for client engagement and trade events
Competencies to be acquired:
• Client success and engagement
• Solution Selling
• Learning Experience Evaluation
• Interview Skills
• Data Collection, Preparation and Analysis
• Service Excellence
• Programme Management
• Data Research and Analysis
• Learn to be an effective executive and team player through performance management frameworks like Agile principles. We constantly strive to be a high-performing team that puts our people and customers first.
• Note: Please share your favourite book in your application. Mid-career professionals with less than 6 months employment gap are welcome.
