_Canada Luggage Depot is looking for: _
A brand ambassador that is passionate about customer service and elevating the overall customer experience. A highly organized and self-motivated individual that cares about their work and has a positive attitude.
Must be available to work Monday to Friday from 9 a.m. to 5 p.m.
Training will start immediately
• *RESPONSIBILITIES**:
The responsibilities of this position include, but are not limited to the following:
- Provide customers with current product and service information
- Provide timely answers and solutions to any customer service issues, including delivery times, returns and exchanges, warranty information, etc.
- Ensure customer issues are resolved promptly
- Assure proper documentation and communication flow
- Ensure that all dealings are done with the level of professionalism
- Respond to requests from the supervisor/manager accurately and professionally
- Data entry and website maintenance
- All other tasks as needed
• *REQUIREMENTS**:
- Fluently bilingual (English/French)
- Fully proficient with MS Office, Outlook and Excel
- Excellent English and French written and verbal communication skills
- 2 + years of experience as a Receptionist/Customer service representative (would be an asset)
- Self-motivated individual and proactive
- Attention to detail
- Strong customer service skills (Listening, validating and empathizing)
- Sales and service oriented with a demonstrated ability to listen proactively, identify sales opportunities
- Passionate about helping customers
- Basic understanding of business practices
- Ability to prioritize and handle multiple tasks
- Ability to accomplish goals and objectives on time with a focus on quality
- Possess good judgment and quick thinking
- Demonstrated flexibility to adapt to a constantly changing environment
- Team player with strong interpersonal skills
- Positive and energetic attitude
• *Salary**: $20.00-$25.00 per hour
• *Benefits**:
- On-site parking
Schedule:
- Monday to Friday
Ability to commute/relocate:
- Montréal, QC: reliably commute or plan to relocate before starting work (required)
Work Location: One location
