CUSTOMER SERVICE AND WAREHOUSE AGENT
Working at Adfast means being part of a human and technological adventure that began over 40 years ago. We are a manufacturer of eco-friendly adhesives, sealants and insulating foams for sustainable building construction.
Adfast is certified as an Industry 4.0 showcase by the Ministry of Economy and Innovation, due to the interconnectedness of its multiple software, machines and highly automated production lines. True to our pioneering spirit, what sets us apart and reflects our DNA is imagination, ingenuity, boldness, innovation as well as excellence in chemical and mechanical engineering. Adfast was recognized for its overall performance and continued growth by receiving the prestigious Canada's Best Managed Companies award. Today, Adfast is a privately held company with nearly 150 employees and 10 offices.
Adfast is currently seeking a Customer Service and Warehouse Agent!
Job Description
Under the responsibility of the VP of Customer Centers, the Customer service & Logistics associate is responsible of managing incoming and outgoing goods, processing customer orders, and ensuring customer satisfaction, interact and build trust with customers by meeting their needs effectively and enthusiastically.
Working Conditions:
Schedule: Monday through Friday, 40 hours per week, Day-shift, On-site
Status : Permanent and full-time
Benefits: Group insurance, RRSP program
Main Tasks and Responsabilities:
Inbounds and Outbounds Management (+/- 30% of time)
• Prepare goods in the warehouse for customers orders;
• Receive goods from suppliers;
• Receive goods from our manufacturing headquarters;
• Properly organize and stock received goods in the rackings and track inventory according to procedures;
• Replenish shelves and place products in the warehouse and in the front-store (Adstore).
Customer Service (+/- 30% of time)
• Respond to incoming calls and emails from customers;
• Handle customer requests and follow up when needed;
• Greet customers at the door and help them with their request and needs;
• Make changes to orders if necessary.
• Receive and enter orders in our ERP system (Microsoft D365);
• Verify the accuracy of products, quantities, and prices;
• Register and approve orders originating from our B2B e-commerce platform;
• Verify transport and delivery modalities;
• Contact carriers who deliver the goods;
• Complete documentation for carriers;
• Confirm customer orders;
• Create quotes according to customer needs;
• Process the return of goods when necessary;
• Receive payments;
• Participate in the continuous improvement of customer service practices.
Customer Prospects (+/- 40% of time)
Calling contacts (contractors, architects, initiators) related to construction projects in our database to present our company, our products and our services;
Send follow-up emails to contacts following calls;
Find new construction projects in our database;
Update the status of construction projects in our CRM (Salesforce);
Assign tasks to technical representatives in Salesforce if a contacted prospect is qualified;
Follow up with technical representatives to see if assigned leads are converted to customers;
Prospecting calls to potential clients;
Collaborate with the marketing team to achieve sales strategy goals;
Attend technical webinars given by our sales team to architects.
Job Requirements:
• Bilingual (speaks French and English);
• Have relevant sales or customer service experience;
• Have worked for a manufacturing company (a strong asset);
• Excellent verbal and written communication skills;
• Possess or be willing to obtain a valid forklift operator's license;
• Proficiency in the Office suite (Excel, Word, etc.);
• Knowledge of Microsoft D365 (a strong asset);
• Knowledge of SalesForce CRM (asset);
• Ability to work physically for several hours.
Desired Skills:
• Ability to multi-task and prioritize;
• Hard working and ambitious;
• Demonstrate dynamism, positivism and enthusiasm;
• Ability to communicate and exchange information in a professional manner, both verbally and in writing;
• Ability to manage stress and to adapt to changes;
• Ability to solve problems, analyze and follow-up;
• Teamwork and communication skills;
• Organized and structured;
• Punctual and diligent.
Are you interested in this challenge and would you like to join the Adfast team? Send us your resume via our website at adfast.store.
