Customer Onboarding Specialist | QuantumLoopAI – Healthcare AI Startup
Location: Canary Wharf, London | Salary: £26,000 + Equity Options | Type: Full-Time, Permanent
The Mission
QuantumLoopAI builds EMMA™, an AI-powered virtual receptionist used by NHS GP surgeries to transform patient access. Every successful onboarding means faster care for thousands of patients — and direct revenue growth for us. As a Customer Onboarding Specialist, you’ll own that process end to end.
This isn’t admin work — it’s the operational backbone of our business. You’ll manage GP surgery onboardings from signed contract to full go-live, ensuring every clinic is live, compliant, and delivering results.
What You’ll Do
• Manage each new GP surgery’s journey from signature to activation.
• Coordinate compliance (DCB0160, DSPT) and collect all required documentation.
• Liaise with practice managers to gather technical and operational details.
• Create and track detailed implementation timelines with clear milestones.
• Keep all data accurate across CRM and project tools.
• Troubleshoot blockers and escalate issues early.
• Report weekly on progress, bottlenecks, and time-to-live metrics.
Your Success Will Be Measured By
• Average time from signature to go-live.
• Number of surgeries onboarded per month.
• Accuracy and compliance metrics.
• Feedback from NHS partners and internal teams.
Who You Are
• Exceptionally organised — juggling 50+ projects doesn’t faze you.
• Persistent and proactive — you chase progress, not permission.
• Detail-focused — errors don’t slip past you.
• Clear communicator — updates, next steps, and issues are always shared early.
• Calm under pressure — fast-moving startups don’t rattle you.
• Tech-comfortable — you learn new tools quickly and work confidently in CRMs, spreadsheets, and project systems.
Experience We Value
• 1+ years in a role involving coordination, operations, or customer onboarding.
• Proven ability to manage multiple tasks with accuracy and deadlines.
• Excellent written and verbal communication skills.
• Professional approach to dealing with clients and stakeholders.
• Legal right to work in the UK.
Bonus Experience (Nice to Have)
• Experience in healthcare, NHS, SaaS, or regulated industries.
• Familiarity with compliance or data protection processes.
• Knowledge of tools like HubSpot, Salesforce, or Monday.com.
• Experience building or improving processes in a startup environment.
Why This Role Matters
Every GP surgery you bring live reduces the administrative burden on NHS staff and helps thousands of patients get access to care faster. Your work is directly tied to both patient outcomes and company growth.
Why Join QuantumLoopAI
• Real Impact: Your work enables access to healthcare for over 1 million NHS patients.
• Career Growth: Early-stage role with clear path to Head of Onboarding as we scale.
• Exposure: Direct access to founders, NHS stakeholders, and key decision-makers.
• Learning: Build scalable systems from the ground up in a live growth environment.
• Environment: Collaborative, ambitious startup team working on real-world healthcare challenges.
• Benefits: Competitive pay, equity options, flexible working, 25 days holiday + bank holidays, and a professional development budget.
You’ll Love This Role If You:
• Get satisfaction from closing loops and finishing projects.
• Thrive in structured, process-driven work.
• Want ownership, not micromanagement.
• Care about measurable progress and tangible outcomes.
You’ll Struggle If You:
• Need constant direction.
• Avoid confrontation or follow-ups.
• Struggle with prioritising multiple tasks.
• Prefer creative, unstructured work.
About QuantumLoopAI
We build EMMA™, an AI receptionist platform for NHS GP surgeries. EMMA answers patient calls instantly, handles appointments, and integrates directly with NHS systems improving access for patients and easing pressure on staff. Backed by NHS partnerships and serving over a million patients, QuantumLoopAI is redefining healthcare operations with intelligent automation.
Job Types: Full-time, Permanent
Pay: £26,000.00-£30,000.00 per year
Benefits:
• Additional leave
• Bereavement leave
• Company events
• Company pension
• Employee stock ownership plan
• Enhanced maternity leave
• Enhanced paternity leave
Work authorisation:
• United Kingdom (required)
Work Location: In person
