Customer Care Manager

Customer Care Manager – Full-Time (Monday–Friday) Pay: From CA$28.00 / hr Date Posted: February 9th, 2026 Status: This posting is for a new position within the company. About Us Ottawa Logistics is a third-party logistics provider specializing in B2B and B2C order fulfillment. We partner with businesses and brands from around the world to offer reliable storage, pick/pack, and distribution services. Our team is committed to delivering accurate, fast, and consistently dependable fulfillment — and we’re looking for people who take pride in doing the same. Our warehouse is clean, safe, climate controlled, and easily accessible by public transit. Check us out on YouTube: https://www.youtube.com/watch?v=tdQq3caJEB4 The Customer Care Manager will oversee a team of six customer service coordinators responsible for order printing, order allocation, customer inquiries, and shipment pickups. This role is critical to improving efficiency, strengthening communication, and establishing consistent processes within a fastpaced warehouse environment. The ideal candidate is highly organized, proactive, and confident in leading teams through operational change. Key Responsibilities Include: • Provide daily supervision, support, and coaching to the customer care team. • Foster a culture of accountability, teamwork, and continuous improvement. • Establish clear expectations, workflows, and performance standards. • Ensure timely and accurate printing, allocation, and processing of customer orders. • Monitor order queues, backlogs, and priorities to maintain smooth warehouse flow. • Oversee customer communication regarding order status, delays, and resolutions. • Coordinate and schedule shipment pickups with carriers and internal teams. • Analyze recurring issues and implement preventative solutions. Qualifications • 3–5+ years of experience in customer service, operations, or warehouse administration. • 1–3+ years of leadership or supervisory experience. • Strong organizational and problemsolving skills. • Proven ability to implement structure and drive process improvements. • Excellent communication skills, both written and verbal. • Comfortable working in a fastpaced, highvolume environment. • Experience with order management systems or WMS is an asset. • Comfortability with technology and Microsoft software. Benefits • Casual dress • Extended healthcare and dental coverage • Onsite parking • Schedule flexibility • Employee discounts • Transit-accessible location • Personal desk in shared office We look forward to reviewing your application! Please note only those chosen for an interview will be contacted. Job Types: Full-time, Permanent Pay: From $28.00 per hour Expected hours: 40 per week Benefits: • Casual dress • Company events • Dental care • Extended health care • On-site parking Work Location: In person