Join to apply for the Cloud Big Data Applications Support (Hybrid- Montréal) role at TELUS
Be a part of a transformational journey with innovative talent and leading edge technologies.
Join our team. Google Cloud technology is an industry leader in empowering millions of organizations and businesses to lead, innovate and grow.
If you are interested in working with this leading edge technology while providing best in class technical customer support, consider this great opportunity at TELUS.
You're the missing piece of the puzzle
Here's the impact you'll make and what we'll accomplish together
As a Big Data Applications Support Specialist within the TELUS Google Cloud team, your role will be to provide excellent technical customer service support for Google Cloud Platform products and solutions including Big Data related applications.
Working in a blended call center environment, you will provide real time technical assistance over the phone and via online communications based on client requirements as part of a global 24x7 support organization. This role will also work closely with engineers and product managers to improve Google products and help set up their customers for success.
Here's How
• Provide technical and developer support to customers using Google Cloud Platform products, solutions and APIs
• Identify and document both product bugs and feature requests, and continually work with internal support teams as well as customers to implement effective solutions
• Reproduce customer issues to better understand their use cases and provide tailored solutions
• Collaborate with internal support teams to drive case progress and improve Google Cloud Platform products
Qualifications
Must have:
• Strong communication and collaboration skills, able to explain technical concepts to both technical and non-technical audiences
• Advanced knowledge of English, as interaction with external and internal parties will primarily be in English
• Deep understanding of compute fundamentals: virtualization, containerization, operating systems, system administration
• Logical troubleshooting skills and ability to learn and apply complex technologies quickly
• Strong research skills and ability to read/write code samples, logs, and stack traces
• Punctuality, professionalism, and 24/7 availability
Additional Skills (Great-to-have):
• Proficiency in French (spoken and written)
• Experience in data analysis, SQL, AI & ML technologies, cloud platforms (GCP, AWS, Azure), databases, distributed systems, code reading, data warehousing, version control, and generative AI
Preferred Qualifications:
• College diploma in Computer Science or equivalent experience
• Knowledge of Java, Python, , Go, and distributed data stores and message brokers
• Experience with Big Data architectures and ML libraries
Certifications:
• Google Associate Cloud Engineer (desired)
• Google Machine Learning Engineer (desired)
Note: The starting salary is standardized for all new hires. English proficiency is essential due to the international scope of interactions.
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