Requirements:
• BCP / PGI certifications preferred
• Prior QA or insurance-related experience is an advantage
• Meticulous, responsible, and a strong team player
• Proficient in Microsoft Office
• Able to multitask and learn quickly
Responsibilities:
• Conduct daily call reviews for General Insurance sales calls (approx. 15 calls/day)
• Identify and escalate potential quality risks (e.g. misrepresentation, fraud)
• Support Auto Insurance call reviews when required
• Prepare and submit Quality Assurance reports (monthly service quality, penalty points, etc.)
• Track QA cases end-to-end and provide timely updates to management
• Participate in weekly discussions to address discrepancies and drive improvements
• Perform ad-hoc duties as assigned
Benefits:
• 1-month performance bonus
• Annual salary increment subject to performance
Ng See Joo | Outsourcing Team | 05C3451
