**_Are you looking for a supportive, collaborative workplace with great teams and inspiring leaders? You’ve come to the right place. We’re looking for ambitious people who share our values and want to make every day better for people around the world. If this sounds like you, and the career below sounds exciting, we’d like to hear from you. _** **Working Arrangement** Hybrid In today’s market, delivering an exceptional customer experience is a key differentiator, products and services are no longer enough. Manulife is on an exciting journey to build this key differentiator and **we are looking for a co-op student to join our Global **Innovation & **Human Centered Design team for 4 months. You’ll be part of the core team dedicated to the global customer centricity strategy, establishing a human centered design practice, and helping Manulife transform into a true customer obsessed organization. Although it’s a big part of our role, we’re doing more than marketing and operations: we’re helping to shape a true organizational culture shift. Our team is small, but mighty and you’ll be able to make an impact. We need a passionate individual to help our businesses and internal functions shift their mindset to one centered around the customer. **Your role**: - Help build the training, tools, and resources to scale human-centered design across the organization - Supporting the members of the Global Innovation & Human Centered Design Team, which may include data analysis and reporting, facilitation, and internal customer qualitative research depending on interest and learning goals - Support internal teams in adopting a human-centered design approach to problem solving by leading them through our human-centered design methodology to develop new products, services, or experiences - Keep a pulse of global best practices and building a perspective on how to leverage these opportunities within Manulife - Contribute to design operations and governance through participation in the HCD Centre of Excellence working groups **We’re looking for someone who is**: - Curious. You’re open to new ideas and are excited about learning more about human centered design, design thinking and working in a global matrix organization. - A great communicator. You have a strong communication background either as a writer, presenter or both. - Enjoys working with people and applies a growth mindset to every challenge - Interested and/or has experience in marketing (or business), communications, design (of any type), user experience, learning and development, etc. - You are someone who is great at organizing systems and processes, is detail oriented, and you live by the philosophy "work smarter not harder". **About John Hancock and Manulife** **Manulife is an Equal Opportunity Employer
