What this job involves:
The Workplace Ambassador plays a crucial role in creating a positive and engaging workplace environment for employees and visitors. This role involves providing exceptional customer service, fostering community and collaboration, and supporting various workplace initiatives. The Workplace Ambassador serves as a friendly and knowledgeable point of contact, ensuring that the workplace operates smoothly and meets the needs of occupants and stakeholders.
This role is on-site 5 days/week and the office is located a few blocks from the Canada Place on Burrard St.
What your day-to-day will look like:
• Customer Service & Reception
• Provide excellent service to employees and visitors, managing reception area, visitor access control, and phone calls
• Respond to inquiries, address concerns, and assist with workplace needs like room bookings and IT support coordination
• Workplace Operations & Events
• Coordinate workplace events, meetings, and activities including setup, catering, and audiovisual arrangements
• Maintain workplace amenities (break rooms, lounges, wellness spaces) ensuring cleanliness and functionality
• Communication & Compliance
• Disseminate workplace announcements and updates through multiple channels (email, newsletters, digital signage)
• Educate employees on policies and procedures while promoting health and safety protocols
• Community Engagement & Improvement
• Foster workplace community through social activities, wellness programs, and recognition initiatives
• Identify process improvement opportunities and provide feedback to optimize workplace experience
Required Qualifications:
• Proven experience in a customer service or hospitality role, preferably in a corporate or commercial real estate environment
• High school diploma or equivalent; additional certification or coursework in customer service, business, or a related field is a plus.
