Job number
COO01284
Faculties
Chief Operating Officer (COO) Team
Departments
Property Division
Salary or Salary range
£41,005 - £45,616 per annum
Location/campus
White City Campus - Hybrid
Contract type work pattern
Full time - Open ended
Posting End Date
22 Sep 2025
About the role
Imperial is a World Top 10 university with an international reputation for excellence in teaching and research. Working as part of our Property Division, the Real Estate Property Team is responsible for the commercial and legal management of Imperial’s property portfolio – one of the largest and most complex university estates in the UK. Through these activities, they bring important sources of revenue to Imperial and ensure that our campuses, facilities and residences continue to be among the best in the world. This in turn supports our academic community of world leaders in the provision of Engineering, Medicine, Natural Sciences, Business Management, Research and Teaching.
We are looking for an experienced administrator on a full-time, two-year fixed term contract.
You will assist the Commercial Lettings Coordinator to support the smooth operation of our mixed portfolio of property assets (predominantly key worker and build to rent accommodation), so that the standards of operation meet the requirements of the Property Division.
What you would be doing
In this role, you will coordinate tenant relations, managing lease documentation, overseeing maintenance requests, and ensuring compliance with relevant regulations. You will be organised, customer-focused, and able to manage multiple priorities in a fast-paced environment.
You will be responsible for managing and maintaining the Property Database ensuring all property related data is accurate, consistent and reliable so as to provide a complete record of all Imperial property.
The role will also involve liaising with clients, customers and stakeholders, delivering excellent communication and customer service in a timely and efficient manner, which are key elements for the role. The role will also be operational with you carrying out viewings across the portfolio, so a flexible approach to working is essential.
What we are looking for
• A’ Levels or equivalent qualification in relevant subjects, or proven relevant experience in a similar role
• Experience of using databases to store, manipulate and retrieve information
• Excellent organisational and time management skills
• Proficient in property management software and MS Office
• Attention to detail and the ability to multi-task in a fast-paced environment
• Be enthusiastic, self-motivated and an effective team player
What we can offer you
• The opportunity to continue your career at a world-leading institution and be part of our mission to use science for humanity.
• Benefit from a sector-leading salary and remuneration package (including 39 days’ annual leave and generous pension schemes).
• Access to a range of workplace benefits including a flexible working policy from day one, generous family leave packages, on-site leisure facilities and cycle-to-work scheme.
• Interest-free season ticket loan schemes for travel.
• Be part of a diverse, inclusive and collaborative work culture with various staff networks and resources to support your personal and professional wellbeing.
Further information
If you require any further details on the role, please contact Noelize Mesmain, Director of Real Estate by email – [n.mesmain@imperial.ac.uk].
Closing Date: Midnight on Monday, 22 September 2025
Available documents
Attached documents are available under links. Clicking a document link will initialize its download.
Please note that job descriptions are not exhaustive, and you may be asked to take on additional duties that align with the key responsibilities mentioned above.
We reserve the right to close the advert prior to the closing date stated should we receive a high volume of applications. It is therefore advisable that you submit your application as early as possible to avoid disappointment.
If you encounter any technical issues while applying online, please don't hesitate to email us at support.jobs@imperial.ac.uk. We're here to help.
About Imperial
Welcome to Imperial, a global top ten university where scientific imagination leads to world-changing impact.
Join us and be part of something bigger. From global health to climate change, AI to business leadership, here at Imperial we navigate some of the world’s toughest challenges. Whatever your role, your contribution will have a lasting impact.
As a member of our vibrant community of 22,000 students and 8,000 staff, you’ll collaborate with passionate minds across nine London campuses and a global network.
This is your chance to help shape the future. We hope you’ll join us at Imperial College London.
Our Culture
We work towards equality of opportunity, to eliminating discrimination, and to creating an inclusive working environment for all. We encourage applications from all backgrounds, communities and industries, and are committed to employing a team that has diverse skills, experiences and abilities. You can read more about our commitment on our webpages.
Our values are at the root of everything we do and everyone in our community is expected to demonstrate respect, collaboration, excellence, integrity, and innovation.
