Key Responsibilities:
• Engage in planning and maintaining production networks and internet peering strategies.
• Manage networking technologies related to content delivery networks, traffic monitoring, and peering capacity.
• Troubleshoot software and hardware issues across servers from multiple vendors.
• Coordinate with TAC vendors to resolve hardware-related problems.
• Respond to traffic-related concerns and inquiries from ISPs and partners.
• Handle first-level escalations raised by the team.
• Create and distribute technical and procedural Method of Procedure (MOP) documents to relevant team leads.
• Support troubleshooting of network and traffic peering issues from Layer 1 to Layer 3.
• Analyze data trends and provide reports as needed.
• Attend regular meetings and deliver weekly presentations on network performance and escalation handling.
• Collaborate with ISPs and vendors to resolve network issues.
• Work alongside regional and cross-regional team leads.
• Participate in 24/7 global support rotations, including potential weekend shifts.
Required Skills and Qualifications:
• Bachelor’s degree with at least 7 years of relevant experience, or an equivalent combination of education and experience.
• Ability to build effective working relationships internally and externally.
• Sound judgment in line with established processes and best practices.
• Solid understanding of network and peering traffic.
• Familiarity with fiber-optic technologies such as cable and connector types, optics, patch panels, and optical transport systems is a plus.
• Ability to prepare Root Cause Analyses (RCAs) for network or server outages.
• Strong communication skills to interact with service providers, colocation sites, and ISPs globally.
• In-depth knowledge of network protocols such as OSPF, IS-IS, and BGP.
• Familiarity with DWDM systems from vendors like Ciena, Infinera, and Cisco NCS.
• Proficient in Layer 1 to Layer 3 troubleshooting.
• Experience operating in multi-vendor network environments.
• Relevant network certifications (e.g., CCNP, JNCIP).Specialized knowledge in optical networking is an added advantage.
Only shortlisted candidates will be notified
EnviroDynamics Solutions Pte Ltd I EA License No.: 12C6285
Ng Chin Shen I Reg. No: R25127347
Email CV to : jasonng@envirodynamics.com.sg
